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3.8

based on 447 Reviews

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280 2COMS Jobs

Customer Support Voice opening in Mumbai For leading matrimony company

2coms

 · 

3.8

 based on 447 Reviews

1-6 years

Mumbai

Customer Support Voice opening in Mumbai For leading matrimony company

2COMS

posted 7hr ago

Job Role Insights

Fixed timing

Key skills for the job

BPO Customer Service Back Office Salesforce Teaching English Operations

+ 10 more

Job Description

SUMMARY
Customer Support and Client Service Representative
Location: Saki Naka, Mumbai (On-site work)
Salary: Up to 25k to 35k monthly
Job Summary:
We are seeking a UG/Graduate in any field with at least 1 year of experience in customer support, telesales, telemarketing, or tele counselor role. The ideal candidate must possess exceptional English communication skills and be open to working in rotational shifts, including night shifts. Night allowance will be provided.
Key Responsibilities:
  • Manage outbound and inbound calls to address customer inquiries
  • Promptly address all valid customer concerns
  • Develop customer profiles and comprehend their partner preferences
  • Identify customer needs and convey the client’s value proposition
  • Schedule appointments or finalize deals with clients
  • Contact leads from a database list and conduct research on potential prospects
  • Educate customers on all products, services, and packages, including competitor offerings
  • Utilize CRM and data entry systems
  • Handle customer lead generation, pipeline management, organization, effective communication, and strong listening skills
Requirements
Requirements:
  • 1-5 years of customer/client handling experience in inbound/outbound customer service, telesales, telemarketing, or tele counselor role
  • Exceptional communication and interpersonal skills
  • Ability to comprehend customer needs and employ upselling and renewals techniques
  • Proactive problem-solving skills
  • Familiarity with CRM software
  • Willingness to work rotational shifts and night shifts as per business requirements
Desirable Qualifications:
  • UG/Graduate in any field
Skills:
  • Customer relationship building
  • Communication and presentation
  • Problem-solving and analysis
  • Time management and organization
  • Technical aptitude
Benefits
1. Career growth opportunities.
2. Collaborative work environment.
3. Recognition and rewards.
4. IJP promotion opportunity
For any kind of assistance, Please chat with 2COMS- 
https://url.2coms.com/63

Employment Type: Full Time, Permanent

Read full job description

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What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 447 employees
55%
44%
66%
98%
Strict timing
Alternate Saturday off
No travel
Day Shift
View more insights

2COMS Benefits

Job Training
Work From Home
Soft Skill Training
Team Outings
Free Transport
Health Insurance +6 more
View more benefits

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