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2COMS

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3.8

based on 437 Reviews

431 2COMS Jobs

Foreclosures Specialist - Team lead /Hyderabad

2coms

3.8

based on 437 Reviews

4-9 years

Hyderabad / Secunderabad

Foreclosures Specialist - Team lead /Hyderabad

2COMS

posted 1d ago

Job Role Insights

Fixed timing

Key skills for the job

Writing Content BPO Quality Assurance SME CSR Operations

+ 14 more

Job Description

SUMMARY

Job Title : Team Lead /Foreclosure

Reporting to : Team Manager/Team leader, Operations

Objectives

The SME’s objective is to actively assist a team in accordance with laid down procedures to achieve

and maintain requisite standards of quality and productivity . He / she will report to the Team

leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or

concerns.

Key Result Areas (KRAs)

Operations :

Has to complete transactions as per the target set on a daily/weekly/monthly basis.

SME needs to be an expert in US foreclosure process (End to End) .

2+ years’ experience working with foreclosures in a servicing/collection’s environment.

The SME is responsible for maintaining constant Foreclosure end to end process knowledge

in the team .

M aintaining and document ing all process and investor updates received from the business

area.

Will be a part of clients calls as required and will be responsible to update the teams

alongside the Supervisors.

Regular cascading / providing training / refreshers sessions on updates latest updates

received from business and investors to all team members.

C onduct the regular knowledge checks with the teams .

Actively involved in suggesting and driving process improvements.

Should have multi - tasking skills as a Trainer / QC / Processor and conduct refresher trainings

/ handle Quality sessions as per process requirement.

Monitor and coach underperformers to improve their quality and efficiency.

B e a part of the regular production and produce agreed numbers.

Address and ensure resolution on all process related queries of the team members.

Qualification:

Diploma / Graduate any discipline.

3 - 4 years of experience in BPO, US Mortgage / Data Processing background.

Minimum of 2 years in the Sr. Foreclosure - Process Expert role .

Skill Sets

E xperience in foreclosure, and mortgage servicing.

S hould have knowledge of banking industry rules and regulations, and government

regulations regarding foreclosures.

T he ability to multitask and follow mortgage - servicing guidelines accurately is imperative.

Need to be well - versed with US Regulatory and investor guidelines.

Good interpersonal skills

Good written and verbal Communication skills

Analytical and good judging skills

Ability to grasp and learn quickly.

Ability to coach

Employment Type: Full Time, Permanent

Read full job description

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What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 437 employees

55%

45%

65%

98%

Strict timing

Alternate Saturday off

No travel

Day Shift

View more insights

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2d ago·via naukri.com

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Foreclosures Specialist - Team lead /Hyderabad

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2COMS Benefits

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