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Default Servicing /Filling (US Mortgage) - TL / TM -Mumbai
2COMS
posted 4hr ago
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Fixed timing
Key skills for the job
Job Description
SUMMARY
Job Description for TL / TM
Job Description of Subject Matter Expert
Job Title: Team Manager/Team leader, Operations
Objectives
The SME ’s objective is to actively assist a team in accordance with laid down procedures to
achieve and maintain requisite standards of quality and productivity. He / she will report to
the Team leader/Team Manager , Operations, who will be the first point of contact for any
issues, questions, or concerns.
Key Result Areas (KRAs)
Leadership:
The SME is responsible for maintaining constant process knowledge in the team .
Responsible for maintaining and documenting all updates received from the business
area.
Will be a part of clients calls as required and will be responsible to update the teams
alongside the Supervisors
Responsible for cascading / providing training on new updates to all team members.
Responsible for conducting the knowledge check.
Responsible for suggesting and driving process improvements.
Should have multi - tasking skills as a Trainer / QC / Processor and will conduct
refresher trainings / handle Quality sessions on a need basis.
Monitor and coach underperformers to improve their quality and efficiency.
To be a part of the regular production and produce agreed numbers.
Address and ensure resolution on all process related queries of the team members
Essential Functions:
Review, analyze and ensure timely settlement of investor and mortgage insurance
claims and managing claims to determine status and bring to closure and request
extensions as needed.
Must be updated with all investor guidelines in order to file claims.
Document and maintain all system necessary for proper claim handling and follow -
up.
Research issues and obtain proper supporting documentation in a timely manner as
requested by the investor or mortgage insurance company.
Monitor claim process reports to ensure all required responses are timely filed.
Complete timely audits of all assigned claims to ensure all requirements have been
met and claim process can be validated.
Qualification:
Diploma / Graduate any discipline .
3 - 4 years o f experience in BPO, U.S Mortgage / Data Processing background.
Previous experience with mortgage claim filing is a requirement.
Minimum of 2 years in the Sr. Process Associate role.
Skill Sets
Good interpersonal skills
Good written and verbal Communication skills
Ability to coach
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for US Mortgage roles with real interview advice
People are getting interviews at 2COMS through
People are getting interviews through
(based on 22 2COMS interviews)
Job Portal
Referral
Walkin
Campus Placement
36%
23%
9%
5%
27% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at 2COMS are saying
What 2COMS employees are saying about work life
based on 432 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
2COMS Benefits
Job Training 
Work From Home 
Soft Skill Training 
Team Outings 
Free Transport 
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