Property and Casualty insurance claims process - Team lead (Noida)

Role: Team Lead P&C Insurance.

Experience: 7+ years in claim Process

• Graduate or Post graduate with 07+ years of experience
• Experience in dealing with international clients (Preferred)
• Must have Property and Casualty (P&C) Insurance experience.
• Should have claims adjudication and Adjusting experience.
• Should have experience in End to end claims processing.
• Minimum 2yrs of experience in Team handling role.

Licenses/Certificates:  Preferably CPCU or equivalent insurance designation

Position Summary:

The job holder will have responsibility of a team manager. in respect of all relevant technical/operational processing activity and direct assistance of underwriting teams whereverrequired. People management , performance management appraisals , client interaction etc will be the key deliverables.

Skills and Competencies:

• Effective communication skills
• Strong people management skills
• Sound knowledge of property and casualty underwriting
• Commercial awareness, with a knowledge of the insurance market and external changes which would impact on our business
• Problem Solving - Ability to find solutions and guide teams in difficult and complex situations
• Decision Making - Ability to come up with logical options to facilitate teams to take a decision
• Basic knowledge of regulatory and legal compliance issues
• Excellent numeric, analytical and written skills
• Effective prioritization and organizational skills
• Good IT skills, including Microsoft Word, Excel and Outlook

Primary Responsibilities:

• Monitor the performance of a team of Claims adjusters and provide timely feedback.
• Should have experience in end to end claims, and experienced in claims adjudication and adjusting.
• Conduct employee performance review
• Assist with professional development of the team
• Set objectives and manage the progression of the team towards these
• Coordination with Internal Customers like Underwriting Ops Team, Process Excellence team,etc. and Streamline and maintain the flow of work
• SLA adherence
• Preparation and review of reporting packs , sr. management and stakeholders

Additional Responsibilities:

• Ensure appropriate performance metrics in place and that these are accurately reported and adhered to.
• Identify issues and implement appropriate remedial action including training of new and existing staff
• Identify and implement opportunities for streamlining Claims. activity
• Ensure Standard Operating Procedures and User Guides accurately reflect current procedures
• Help to facilitate and monitor new activities that are transitioned to the service provider
• Assist with the investigation and resolution of any data quality issues that are raised
• Assist with the testing and roll out of new IT initiatives