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197 2COMS Jobs

E Commerce Customer Support - Ranchi

0-5 years

Ranchi

E Commerce Customer Support - Ranchi

2COMS

posted 7d ago

Job Role Insights

Fixed timing

Job Description

SUMMARY
Job Opening: E Commerce Customer Support - Ranchi Location

Job Title: Customer Support - Voice & Blended Process
Location: Ranchi (Doranda)

Job Overview:
Amazon is hiring for a Customer Support Voice & Blended Process position in Ranchi. If you have excellent communication skills and a passion for delivering top-notch service, we want you to join our team! You’ll be handling voice and non-voice customer interactions, providing solutions, and ensuring a great experience for Amazon customers.

Eligibility Criteria:

  • Undergraduates/Graduates Both freshers and experienced candidates can apply
  • Versant Level 4 Strong verbal communication skills required
  • Ability to multitask in both voice and non-voice processes

Job Details:

  • Salary: 2.24 LPA (In-hand: 13,000 - 13,500)
  • Shift Timings for Males: 4:00 PM to 1:00 AM or 5:00 PM to 2:00 AM (No transport provided)
  • Shift Timings for Females: Day shift from 7:00 AM to 7:00 PM (No transport provided)
  • Work Schedule: 6 days a week with 1 rotational week off

Key Responsibilities:

  • Provide voice and blended support to customers, ensuring excellent service and resolution of inquiries
  • Respond to customer concerns in a professional and efficient manner
  • Maintain a positive attitude while assisting customers through various communication channels
Requirements
  • Good Communication skills
  • Handle customer queries/request/complaints over calls/chats/email
  • Providing correct resolution and right response to customers, positively and professionally.
  • Flexible to work in shifts.
  • Excellent English  -  both verbal and written communication skills
  • Knowledge of customer service principles and practices
  • Typing speed require 25wpm with 85% accuracy

 

Shift: 6 days Rotational shift

Work Location: Doranda Ranchi

Week Off: 1 Day Rotational week off

Work Mode - Work from Office

 

Qualification: Under Graduate/ Graduate/Fresher/Experience

 

  • Fresher and Experience both Candidates Can Apply
  • Interview Place: Telephonic/Virtual
Benefits

PF,ESI, Medical Claims as per the company norms.

IJP- Promotion opportunity
Incentive performance based

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support roles with real interview advice

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What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 391 employees
57%
40%
65%
98%
Strict timing
Alternate Saturday off
No travel
Day Shift
View more insights

2COMS Benefits

Job Training
Work From Home
Soft Skill Training
Team Outings
Free Transport
Health Insurance +6 more
View more benefits

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