E Commerce Customer Support - Ranchi

Eligibility Criteria:

• Undergraduates/Graduates Both freshers and experienced candidates can apply
• Versant Level 4 Strong verbal communication skills required
• Ability to multitask in both voice and non-voice processes

Job Details:

• Salary: 2.24 LPA (In-hand: 13,000 - 13,500)
• Shift Timings for Males: 4:00 PM to 1:00 AM or 5:00 PM to 2:00 AM (No transport provided)
• Shift Timings for Females: Day shift from 7:00 AM to 7:00 PM (No transport provided)
• Work Schedule: 6 days a week with 1 rotational week off

Key Responsibilities:

• Provide voice and blended support to customers, ensuring excellent service and resolution of inquiries
• Respond to customer concerns in a professional and efficient manner
• Maintain a positive attitude while assisting customers through various communication channels

• Good Communication skills
• Handle customer queries/request/complaints over calls/chats/email
• Providing correct resolution and right response to customers, positively and professionally.
• Flexible to work in shifts.
• Excellent English  -  both verbal and written communication skills
• Knowledge of customer service principles and practices
• Typing speed require 25wpm with 85% accuracy

Shift: 6 days Rotational shift

Work Location: Doranda Ranchi

Week Off: 1 Day Rotational week off

Work Mode - Work from Office

Qualification: Under Graduate/ Graduate/Fresher/Experience

• Fresher and Experience both Candidates Can Apply
• Interview Place: Telephonic/Virtual

PF,ESI, Medical Claims as per the company norms.