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270 2COMS Jobs

E Commerce Customer Support - Ranchi

0-5 years

Ranchi

E Commerce Customer Support - Ranchi

2COMS

posted 13hr ago

Job Role Insights

Fixed timing

Job Description

SUMMARY
Job Opening: E Commerce Customer Support - Ranchi Location

Job Title: Customer Support - Voice & Blended Process
Location: Ranchi (Doranda)

Job Overview:
Amazon is hiring for a Customer Support Voice & Blended Process position in Ranchi. If you have excellent communication skills and a passion for delivering top-notch service, we want you to join our team! You’ll be handling voice and non-voice customer interactions, providing solutions, and ensuring a great experience for Amazon customers.

Eligibility Criteria:

  • Undergraduates/Graduates Both freshers and experienced candidates can apply
  • Versant Level 4 Strong verbal communication skills required
  • Ability to multitask in both voice and non-voice processes

Job Details:

  • Salary: 2.24 LPA (In-hand: 13,000 - 13,500)
  • Shift Timings for Males: 4:00 PM to 1:00 AM or 5:00 PM to 2:00 AM (No transport provided)
  • Shift Timings for Females: Day shift from 7:00 AM to 7:00 PM (No transport provided)
  • Work Schedule: 6 days a week with 1 rotational week off

Key Responsibilities:

  • Provide voice and blended support to customers, ensuring excellent service and resolution of inquiries
  • Respond to customer concerns in a professional and efficient manner
  • Maintain a positive attitude while assisting customers through various communication channels
Requirements
  • Good Communication skills
  • Handle customer queries/request/complaints over calls/chats/email
  • Providing correct resolution and right response to customers, positively and professionally.
  • Flexible to work in shifts.
  • Excellent English  -  both verbal and written communication skills
  • Knowledge of customer service principles and practices
  • Typing speed require 25wpm with 85% accuracy

 

Shift: 6 days Rotational shift

Work Location: Doranda Ranchi

Week Off: 1 Day Rotational week off

Work Mode - Work from Office

 

Qualification: Under Graduate/ Graduate/Fresher/Experience

 

  • Fresher and Experience both Candidates Can Apply
  • Interview Place: Telephonic/Virtual
Benefits

PF,ESI, Medical Claims as per the company norms.

IJP- Promotion opportunity
Incentive performance based

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support roles with real interview advice

Top 2COMS Customer Support Interview Questions

Q1. how rdp work, how you will setup samba server, or nfs server, backup, recovery, they will ask about RAID and other thing. yes they have also ... read more
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What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 448 employees
55%
44%
64%
98%
Strict timing
Alternate Saturday off
No travel
Day Shift
View more insights

2COMS Benefits

Job Training
Work From Home
Soft Skill Training
Team Outings
Free Transport
Health Insurance +6 more
View more benefits

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