Key Account Manager

Job Description for Key Account Manager

We are looking to hire an experienced Senior key account manager to maintain solid relationships with the companys key clients. The Sr. key account managers responsibilities include growing the companys revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. You should also be able to develop relationships with potential clients.

To be successful as a key account manager, you should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided

Roles Responsibilities:

• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the internal team to ensure clients needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each clients long-term goals.
• Liaison with key partners through whom customer s business will get executed.
• Proactive actions to keep customers satisfied and achieve high NPS scores

Prerequisites:

• Bachelors degree in business administration, finance, sales, or related field.
• Min. 5 years of proven experience in key account management.
• Proficient in all Microsoft Office applications as well as CRM software.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.