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Zscaler Softech Customer Support Executive Interview Questions and Answers

Updated 8 Jan 2025

Zscaler Softech Customer Support Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at Dayananda Sagar College of Engineering, Bangalore and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Screening interview 

(2 Questions)

  • Q1. In depth about resume
  • Q2. Are you interested for the role

Interview Preparation Tips

Interview preparation tips for other job seekers - Company is good but I didn't like the job role

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Document verification
Round 2 - HR 

(2 Questions)

  • Q1. Introduction about me and my experience.
  • Q2. Knowledge of shortcut keys.

Interview Preparation Tips

Topics to prepare for R Systems International Senior Customer Service Executive interview:
  • Knowledge Management
  • Test Complete
  • Computer Skills
Interview preparation tips for other job seekers - After 2 Rounds got selected.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

There were 50 questions about Computer Networks.

Round 3 - Technical 

(3 Questions)

  • Q1. It was Technical Interview 1
  • Q2. Question on Data communication.
  • Q3. Diff between DBMS and Excel.
  • Ans. 

    DBMS is a software system that manages databases, while Excel is a spreadsheet program used for data analysis and visualization.

    • DBMS is used to store, retrieve, and manage data in a structured format, while Excel is used for data analysis and visualization.

    • DBMS allows for multiple users to access and manipulate data simultaneously, while Excel is typically used by a single user at a time.

    • DBMS supports complex queries a...

  • Answered by AI
Round 4 - Technical 

(2 Questions)

  • Q1. Technical Round 2
  • Q2. Questions on SQL , Oops etc.
Round 5 - HR 

(1 Question)

  • Q1. Atlast HR round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your communication skills.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How can you handeling the customer
  • Ans. 

    Handling customers involves active listening, empathy, problem-solving, and effective communication.

    • Listen actively to understand the customer's concerns

    • Show empathy and understanding towards the customer's situation

    • Offer solutions or alternatives to resolve the issue

    • Communicate clearly and effectively to ensure the customer's needs are met

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q2. Where do u see after 5years?
  • Q3. To grow more in my past life & want tp be a good positions
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Not good 

(1 Question)

  • Q1. Colleagues are not good
Round 2 - HR 

(2 Questions)

  • Q1. About yourself brief introduction
  • Q2. About yourself brief description
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Java, OS, Network, Database all these areas has been covered in the interview

Interview Questionnaire 

2 Questions

  • Q1. What is full form of mpls.
  • Ans. 

    MPLS stands for Multiprotocol Label Switching.

    • MPLS is a protocol used in computer networks to improve the speed and efficiency of data transmission.

    • It operates at the network layer of the OSI model and is used to route packets based on labels instead of IP addresses.

    • MPLS allows for the creation of virtual private networks (VPNs) and traffic engineering.

    • It provides quality of service (QoS) capabilities by prioritizing c...

  • Answered by AI
  • Q2. Network layer working
  • Ans. 

    The network layer is responsible for routing and forwarding data packets across different networks.

    • The network layer operates at the third layer of the OSI model.

    • It provides logical addressing and routing of data packets.

    • Network layer protocols include IP (Internet Protocol) and ICMP (Internet Control Message Protocol).

    • Routers are the primary devices that operate at the network layer.

    • Example: When you send an email fro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I was not asked much question. But out Of all the questions I asked I gave the answer I knew, which I didn't know or Did not give.

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. And i know telugu little bit so the interviewed me in telugu also

Zscaler Softech Interview FAQs

What are the top questions asked in Zscaler Softech Customer Support Executive interview?

Some of the top questions asked at the Zscaler Softech Customer Support Executive interview -

  1. Are you interested for the r...read more
  2. In depth about res...read more

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Zscaler Softech Customer Support Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
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