What important things should be followed when you are in conversation with the customers?

Question

Accepted Answer

Active listening, empathy, clear communication, problem-solving, and follow-up are important when conversing with customers.

Listen actively to the customer's concerns and needs.
Show empathy and understanding towards their situation.
Communicate clearly and effectively, avoiding technical jargon.
Offer solutions and problem-solving strategies.
Follow up with the customer to ensure their satisfaction and address any further concerns.

Accepted Answer

Tolerance is must think

Accepted Answer

Courteous, polite, Listen to what the customer wants, sympathetic and problem solving skills(if needed), assurance, take responsibility. Once the customer is done speaking reconfirm back on his query and thank him/her. The main point is to make them feel assured their issues have been understood and will be handled asap

What important things should be followed when you are in conversation with the customers?

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