1) What do you know about KPI's? 2) Situation where you handled an angry customer? 3) What is an NPS and what you know about it ? 4) Suppose you are an auditor and you are given 100 chats, then how will you check or measure the chats that they are appropriate and provide solution to what customer is looking for? 5) Mock chat and mock call with interviewer.
Anonymous
1y
What was asked for the mock call and chat ?
Where they looking for exact solution for the issue or just the call and chat flow ?
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