Westin Associate Interview Questions and Answers

Handling an angry customer requires active listening, empathy, and a willingness to find a solution.

• Listen actively to the customer's concerns without interrupting them

• Empathize with the customer's frustration and acknowledge their feelings

• Apologize for any inconvenience caused and take responsibility for finding a solution

• Offer a solution that meets the customer's needs and expectations

• Follow up with the customer to e

Hospitality is the act of providing a welcoming and accommodating environment for guests or customers.

• Hospitality involves creating a positive experience for guests or customers

• It includes providing excellent customer service and anticipating needs

• Hospitality can be found in various industries such as hotels, restaurants, and tourism

• Examples include greeting guests with a smile, offering assistance, and ensuring a comf

Budgeting and forecasting involve planning and predicting financial outcomes for a specific period of time.

• Budgeting is the process of creating a detailed plan for how to allocate resources and expenses within a specific timeframe.

• Forecasting involves predicting future financial outcomes based on historical data and trends.

• Budgeting helps in setting financial goals and monitoring expenses, while forecasting helps in ma...read more

The size of a whiskey glass can vary depending on the type of whiskey being served and personal preference.

• Whiskey glasses typically range from 6 to 12 ounces in capacity

• Some whiskey glasses have a wider bowl to allow for swirling and nosing the whiskey

• Others may have a narrower opening to concentrate the aromas

• Common types of whiskey glasses include Glencairn glasses, rocks glasses, and tulip glasses

Beer glasses come in various shapes and sizes, each designed to enhance the drinking experience of different types of beer.

• Different types of beer glasses include pint glasses, pilsner glasses, tulip glasses, snifters, and steins.

• The shape of the glass can affect the aroma, flavor, and carbonation of the beer.

• For example, a tulip glass is ideal for capturing and enhancing the aroma of aromatic beers, while a pilsner gl...read more