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Website Toolbox India Customer Care Executive Interview Questions and Answers
Website Toolbox India Customer Care Executive Interview Experiences
1 interview found
Anonymous
Selected
I applied via Naukri.com and was interviewed before Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
- Q2. Your work experience
- Ans.
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
Worked as a Customer Service Representative at Company X for 2 years
Handled a high volume of customer inquiries via phone, email, and chat
Resolved customer complaints efficiently and effectively
Provided product support and troubleshooting assistance to customers
Received positive feed
(1 Question)
- Q1. Same as Q's as first round just little bit of css and html knowledge is tested
Interview Preparation Tips
Interview questions from similar companies
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Introduction.....?
- Q2. Privious job related questions?
- Q3. Typing
Interview Preparation Tips
I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Self introduction
- Q2. How much aware are you with yourself
- Q3. Key skills knowledge about your attitude towards customers
- Q4. How well spoken are you
Interview Preparation Tips
I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. How to handel a angry cx ?
- Q2. What u expect from our company
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Just introduction they asked.. They need employees
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Self introduction
Interview Preparation Tips
I applied via Approached by Company and was interviewed before Feb 2017. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Directly they ask what should be your ctc per annum but the fixed ctc was satisfactory i used to pay rs 6900 per month during 2006 - 2007
- Q2. 3 types of languages pronunciation one in english language , the same words and subject in hindi and the same statements / dialogue / description in local language that was the process of interview and als...
- Ans.
The question asked about pronunciations in English, Hindi, and the local language.
The question required knowledge of pronunciations in different languages.
Candidates were expected to provide examples of words or phrases in each language.
The question aimed to assess language proficiency and adaptability.
Interview Preparation Tips
Experience: well verse of local language and no MTI in official language and my previous work exp was in river woods holiday resort thus was an added advantage to perform a strong approach towards customer service
Round: Test
Experience: typing test , mathematics and simple general knowledge of 2006 - 2007 current events
General Tips: nice process and should be well verse with the subject and we must be strongly oriented to win the interview and get a job
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Leadership, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
I applied via Company Website and was interviewed before Feb 2021. There were 4 interview rounds.
Generic
Generic
(3 Questions)
- Q1. Where do you see yourself in 5 years?
- Ans.
In 5 years, I see myself as a successful Sales Executive leading a high-performing team and driving significant revenue growth for the company.
Leading a team of sales professionals
Achieving and exceeding sales targets consistently
Developing and implementing effective sales strategies
Building strong relationships with key clients
Contributing to the overall growth and success of the company
- Q2. What are your strengths and weaknesses?
- Ans.
My strengths include strong communication skills, ability to build relationships, and a competitive nature. My weaknesses include impatience and a tendency to take on too much at once.
Strength: Strong communication skills - I am able to effectively convey information and build rapport with clients.
Strength: Relationship building - I excel at establishing and maintaining long-term relationships with customers.
Strength: ...
- Q3. Tell me about yourself.
- Ans.
Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.
10+ years of experience in sales, with expertise in B2B and B2C markets
Consistently achieved or surpassed sales targets by 20% or more
Developed and maintained a portfolio of key accounts, resulting in a 30% increase in revenue
Strong negotiation and communication skills, with the ability to build rapport ...
Interview Preparation Tips
I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Why u wanted job in tech Mahindra?
- Ans.
I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.
Tech Mahindra is known for its innovative solutions and cutting-edge technologies.
I am excited about the chance to work with a diverse team of talented professionals.
Tech Mahindra's global presence and client base provide immense learning and growth opportunities.
I believe in the company...
- Q2. If you're selected in this company what your going to do?
- Ans.
If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.
Develop and implement effective sales strategies
Build and maintain strong relationships with clients
Identify new business opportunities and expand customer base
Meet and exceed sales targets
Provide excellent customer service and support
Analyze market trends and competitor activities
Collaborate with cross-functional teams to achieve
- Q3. Tell me about your self
- Ans.
Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.
10+ years of experience in sales, with a focus on B2B sales
Consistently achieved or exceeded sales targets by 20% or more
Developed and maintained strong relationships with key clients, resulting in repeat business and referrals
Implemented effective sales strategies and tactics to drive revenue growth
Prof...
- Q4. Tell your previous experience in which company u have worked
- Ans.
I have worked as a Sales Executive at XYZ Company.
Achieved 150% of sales target in the first quarter
Developed and maintained relationships with key clients
Implemented effective sales strategies resulting in a 20% increase in revenue
Trained and mentored new sales team members
Utilized CRM software to track and analyze sales data
Interview Preparation Tips
I applied via Walk-in and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. They will just check your commutation skills
- Q2. You should sound professional and technical
Interview Preparation Tips
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Website Toolbox India Customer Care Executive Interview Process
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