20+ TELUS Digital Interview Questions and Answers

Increasing business and management involves implementing strategic marketing plans, optimizing operations, and fostering a positive work environment.

• Develop and implement strategic marketing plans to attract new customers and retain existing ones

• Optimize operations by streamlining processes, improving efficiency, and reducing costs

• Foster a positive work environment by providing training and development opportunities for employees, promoting teamwork and collaboration, and rec...read more

EBITDA stands for Earnings Before Interest, Taxes, Depreciation, and Amortization.

• EBITDA is a financial metric used to evaluate a company's profitability.

• It measures a company's earnings before accounting for certain expenses.

• These expenses include interest payments, taxes, depreciation, and amortization.

• EBITDA is often used to compare the financial performance of different companies.

• It can also be used to assess a company's ability to pay off its debts.

• For example, if a comp...read more

Operation management involves overseeing the daily operations of a business to ensure efficiency and productivity.

• It involves planning, organizing, and controlling various processes within the organization.

• It focuses on optimizing resources, managing inventory, and improving customer satisfaction.

• Examples include managing staff schedules, monitoring sales performance, and implementing quality control measures.

• Effective operation management leads to cost reduction, increased p...read more

Managing staff requires clear communication, setting expectations, providing feedback, and creating a positive work environment.

• Communicate regularly with staff to ensure everyone is on the same page

• Set clear expectations for job duties, performance, and behavior

• Provide regular feedback, both positive and constructive

• Create a positive work environment by recognizing and rewarding good work, promoting teamwork, and addressing conflicts promptly

• Lead by example and be a role mod...read more

EBITA stands for Earnings Before Interest, Taxes, and Amortization. It is a measure of a company's profitability before accounting for interest, taxes, and non-cash expenses.

• EBITA is a financial metric used to assess a company's operating performance.

• It excludes interest expenses, taxes, and non-cash expenses like amortization.

• EBITA helps to evaluate a company's profitability without the impact of financing decisions and tax obligations.

• It is often used by investors and analy...read more

There are several types of kurtas in women's wear, including Anarkali, A-line, straight-cut, high-low, and asymmetrical kurtas.

• Anarkali kurta

• A-line kurta

• Straight-cut kurta

• High-low kurta

• Asymmetrical kurta

Visual merchandising is the practice of displaying products in a way that attracts customers and encourages purchases.

• Visual merchandising involves creating visually appealing displays in retail stores to showcase products effectively.

• It includes elements such as lighting, signage, color schemes, and product placement.

• The goal of visual merchandising is to create an inviting and engaging shopping experience for customers.

• Examples of visual merchandising techniques include win...read more

During rush times at the billing counter, a head cashier can handle the situation by implementing efficient strategies.

• Prioritize customers based on the number of items they have

• Ensure all cash registers are open and staffed

• Train cashiers to work quickly and accurately

• Implement self-checkout options to reduce wait times

• Maintain clear communication with customers about wait times and progress

• Monitor queues and adjust staffing levels accordingly

• Resolve any customer issues or co...read more

Driving sales track involves setting clear goals, analyzing data, motivating team members, and implementing effective strategies.

• Set clear sales goals for the team to work towards.

• Analyze sales data regularly to identify trends and opportunities for improvement.

• Motivate team members through incentives, recognition, and training.

• Implement effective sales strategies such as promotions, cross-selling, and upselling.

• Regularly review and adjust sales tactics based on performance a...read more

KPI's (Key Performance Indicators) are essential metrics used to measure the success of a department's goals and objectives.

• KPI's should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPI's for a Department Manager could include sales targets, customer satisfaction ratings, employee turnover rates, and productivity levels

• Regularly tracking and analyzing KPI's can help identify areas for improvement and ensure the department is meeting its tar...read more

Driving KPI involves setting clear goals, tracking progress, analyzing data, and making strategic adjustments.

• Set specific, measurable, achievable, relevant, and time-bound goals for each KPI.

• Regularly track and analyze data to monitor progress towards KPI targets.

• Identify trends, patterns, and areas for improvement based on KPI data.

• Make strategic adjustments to processes, resources, or strategies to improve KPI performance.

• Communicate KPI goals, progress, and strategies to ...read more

Team handling process involves assigning tasks, providing support, monitoring progress, and resolving conflicts.

• Assigning tasks based on team members' strengths and skills

• Providing necessary support and resources for team members to succeed

• Regularly monitoring progress and providing feedback

• Resolving conflicts and promoting teamwork

• Encouraging open communication and collaboration within the team

The return process involves accepting items back from customers and issuing refunds or exchanges.

• Customers bring back items they are not satisfied with

• Cashier checks the condition of the item and verifies the receipt

• Refunds are issued in the original form of payment or exchanges are made

• Some stores may have specific return policies such as time limits or restocking fees

To ensure store hygiene and growth, it is important to maintain cleanliness, organize products effectively, monitor inventory levels, and implement marketing strategies.

• Regularly clean and sanitize the store premises to create a pleasant shopping environment for customers.

• Organize products in a visually appealing manner to attract customers and make it easier for them to find what they need.

• Monitor inventory levels to ensure that popular products are always in stock and avoid...read more

I will increase sales by providing excellent customer service, upselling products, and promoting special offers.

• Provide excellent customer service to build rapport with customers and encourage repeat business

• Upsell products by suggesting complementary items or upgrades

• Promote special offers and discounts to incentivize purchases

• Implement loyalty programs to reward frequent customers

• Train staff on effective sales techniques to maximize revenue

To drive the month target for Sale KPI, focus on setting clear goals, analyzing data regularly, motivating the team, and implementing effective sales strategies.

• Set clear and achievable sales targets for the month

• Analyze sales data regularly to identify trends and areas for improvement

• Motivate the sales team through incentives, recognition, and training

• Implement effective sales strategies such as promotions, discounts, and cross-selling

• Monitor progress towards the target and ...read more

Up selling is the practice of encouraging customers to purchase a higher-end product or additional items to increase sales revenue.

• Up selling involves suggesting complementary products or services to enhance the customer's original purchase.

• It is important to listen to the customer's needs and tailor the up selling approach accordingly.

• Effective up selling can lead to increased customer satisfaction and loyalty.

• For example, a cashier at a grocery store may suggest a premium b...read more

EBIDTA stands for Earnings Before Interest, Taxes, Depreciation, and Amortization. It is a measure of a company's operating performance.

• EBIDTA is calculated by taking a company's revenue and subtracting its operating expenses excluding interest, taxes, depreciation, and amortization.

• It is a commonly used metric to evaluate a company's profitability and financial performance.

• EBIDTA helps investors and analysts to compare the financial performance of different companies without...read more

I am responsible for leading the engineering team and ensuring successful delivery of projects.

• Leading and managing the engineering team

• Ensuring timely and successful delivery of projects

• Collaborating with cross-functional teams

• Developing and implementing engineering strategies

• Identifying and mitigating risks

• Maintaining high standards of quality and performance

• Providing technical guidance and support to team members

Retail involves the sale of goods or services to consumers through various channels such as stores, online platforms, and mobile apps.

• Retail involves selling products or services directly to consumers

• It includes various channels like physical stores, e-commerce websites, and mobile apps

• Retailers focus on providing a positive customer experience and meeting consumer needs

• Examples of retail stores include Walmart, Amazon, and Target

My family background consists of my parents, two siblings, and extended family members who are supportive and close-knit.

• Parents who have always been supportive of my career choices

• Two siblings who I am close with and share a strong bond

• Extended family members who are close-knit and provide a strong support system

Visual merchandising helps to attract customers, increase sales, and create a memorable shopping experience.

• Increases foot traffic and customer engagement

• Creates a unique and memorable shopping experience

• Helps to showcase products effectively

• Increases sales and revenue

• Builds brand awareness and loyalty

EBITDA is a financial metric that measures a company's profitability by subtracting operating expenses from revenue. Margin is the percentage of revenue that remains after deducting expenses.

• EBITDA stands for Earnings Before Interest, Taxes, Depreciation, and Amortization

• It is used to evaluate a company's financial performance and ability to generate cash flow

• Margin is calculated by dividing a company's net income by its revenue and multiplying by 100

• It represents the percent...read more

Job stability is important to me, and I have a track record of long tenures in my previous roles.

• I have consistently stayed with my previous employers for several years, demonstrating my commitment and loyalty.

• I have a proven track record of successfully navigating through organizational changes and challenges.

• I prioritize building strong relationships with colleagues and stakeholders to ensure a stable work environment.

• I am always open to new opportunities for growth and dev...read more