Utazzo.com Team Lead Operations Interview Questions, Process, and Tips

A layover flight involves a stop at an intermediate airport, while a direct flight goes directly from the origin to the destination.

• A layover flight requires passengers to change planes at an intermediate airport.

• A direct flight takes passengers from the origin to the destination without any stops.

• Layover flights usually have longer travel times compared to direct flights.

• Direct flights are often more expensive than la...read more

PNR stands for Passenger Name Record.

• PNR is a unique alphanumeric code assigned to each passenger or group of passengers traveling on a reservation.

• It contains important information about the journey, such as passenger details, flight/train details, seat assignments, and ticket status.

• PNR is used by airlines, railways, and travel agencies to manage reservations and track passenger information.

• It helps in facilitating c...read more

Pricing in GDS System involves a complex process of aggregating fares and fees from multiple airlines and suppliers.

• GDS (Global Distribution System) is a computerized network used by travel agents to access real-time information about flights, hotels, car rentals, etc.

• The pricing in GDS System is based on the fares and fees set by airlines and suppliers.

• GDS System collects and consolidates fares and fees from multiple ...read more

ADM stands for Application Dependency Mapping. We decrease the risk of ADM by implementing proper monitoring and documentation.

• ADM is the process of identifying and mapping the dependencies between different applications and systems within an organization.

• By having a clear understanding of the dependencies, we can minimize the risk of disruptions and failures.

• To decrease the risk of ADM, we need to implement proper mon...read more

A Dupe PNR refers to a duplicate Passenger Name Record in the travel industry.

• A Dupe PNR is created when multiple reservations are made for the same passenger or itinerary.

• It can occur due to system errors, manual mistakes, or intentional fraud.

• Dupe PNRs can cause confusion, overbooking, and discrepancies in passenger information.

• Travel agents and airlines have processes in place to identify and resolve Dupe PNRs.

• Examp...read more