Upland Software Quality Analyst II Interview Questions and Answers

Q1. Tell us about one product owned and built from scratch
Ans. 
Developed a mobile app for tracking daily water intake
• Conducted user research to identify pain points and desired features

• Designed wireframes and user interface using Sketch

• Collaborated with developers to build and test the app

• Implemented features such as reminders and progress tracking

• Launched the app on both iOS and Android platforms
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Q1. Why do you want to join ServiceNow?
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Q1. Are you familiar with reinforcement learning?
Ans. 
Yes, reinforcement learning is a type of machine learning where an agent learns to make decisions by receiving rewards or punishments.
• Reinforcement learning is a type of machine learning where an agent learns to make decisions by receiving rewards or punishments.

• It involves learning a series of actions that lead to the maximum reward in a given situation.

• Examples include training a computer program to play games like c...read more
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Q2. How will you approach making an environment modeling financial transaction simulator?
Ans. 
I would approach creating an environment modeling financial transaction simulator by first understanding the key components and variables involved.
• Research existing financial transaction simulators to understand best practices and common features

• Identify the key variables and parameters that need to be modeled in the simulator (e.g. transaction types, frequency, amounts)

• Develop a data model that accurately represents t...read more
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Q1. Can you explain some of the data science projects you worked on?
Ans. 
I have worked on data science projects involving customer segmentation, predictive analytics, and recommendation systems.
• Developed a customer segmentation model using clustering algorithms to identify different customer groups based on behavior and demographics.

• Built predictive analytics models to forecast sales and customer churn, helping the company make data-driven decisions.

• Implemented recommendation systems using ...read more
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Q1. What was your phd research on?
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Q1. What coding skills do you have and how did you use them?
Ans. 
I have intermediate coding skills in Python and SQL, which I have used to automate tasks and analyze data.
• Intermediate level in Python and SQL

• Used Python to automate repetitive tasks, such as data cleaning and analysis

• Utilized SQL to query databases and extract relevant information
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Q1. Typical Product Management questions, which app like, which changes would you suggest
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Q2. Then second round taken by a person who asks questions based on your CV regarding Product management.
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Q3. Third Round taken by a very senior person and is a case based interview.
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Talk about yourself, what you have done, achievements, challenges you have faced, etc

Will be given a random case study, which you will have to evaluate and show case why, how and what problem you are trying to solve.

Q1. Cybersecurity related questions. Solve a randomly given problem
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Again case study, what you have done in the past and why? How you prioritised what you did and why.

Q1. Solving technical problems, how you will work with engineering, peers and cross functional team. How you can extract the best from them without having any authority over them.
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Q1. Where you have worked before and how you have handled conflict between another colleague and yourself or between two stakeholders. How you will convince someone who is very strong headed.
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Q1. Cultural fit, why you want to work for this company and why do you think you should be hired. Past experiences, etc
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Q1. Questions on guesstimates
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Q2. Questions on previous work experience
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Q3. Questions on agile methodology
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Q4. Vertical based understanding
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Q1. Explain how you can improve a b2b and b2c product of your choice
Ans. 
To improve a B2B and B2C product, focus on enhancing user experience, adding new features, and optimizing pricing strategies.
• Conduct user research to understand pain points and preferences of both B2B and B2C customers.

• Implement user-friendly interfaces and streamline processes to improve overall user experience.

• Introduce new features or functionalities based on customer feedback and market trends.

• Optimize pricing stra...read more
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Q2. What method you use for roadmap creation
Ans. 
I use a combination of customer feedback, market research, and company goals to create a roadmap.
• Gather feedback from customers through surveys, interviews, and user testing

• Conduct market research to identify trends, competitors, and opportunities

• Align roadmap with company goals and priorities

• Prioritize features based on impact, effort, and strategic importance

• Iterate and adjust roadmap based on feedback and data
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Q1. How will improve photoshop
Ans. 
I will improve Photoshop by enhancing user experience, adding new features, optimizing performance, and providing better customer support.
• Enhance user experience by simplifying UI/UX design and improving workflow efficiency

• Add new features such as AI-powered tools for automated editing, 3D modeling capabilities, and collaboration features

• Optimize performance by reducing loading times, improving stability, and enhancing...read more
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Q2. How can photoshop increase market share
Ans. 
Photoshop can increase market share by expanding into new industries, offering more affordable pricing options, and improving user experience.
• Expand into new industries such as web design, digital marketing, and e-commerce to reach a wider audience.

• Offer more affordable pricing options for individual users, small businesses, and educational institutions to attract new customers.

• Improve user experience by simplifying th...read more
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Q3. Tell me about a work that you are most proud of
Ans. 
I am most proud of leading a cross-functional team to launch a new mobile app that increased user engagement by 30%.
• Led a cross-functional team to develop and launch a new mobile app

• Increased user engagement by 30%

• Implemented user feedback to continuously improve the app

• Collaborated with marketing team to promote the app and drive downloads
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Q1. Asked about an application that I like. Features I like and dislike. Also improvements that I would make in future. Detailed discussions on how to implement that. ( I had mentioned about YouTube and how it...read more
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Q2. Basic HR questions.
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Q3. Work related questions on intelligent solutions.
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Q1. HR questions outside the CV.
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Q2. Work related questions.
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