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Unnati Motors Senior Customer Service Advisor Interview Questions and Answers

Updated 8 Aug 2023

Unnati Motors Senior Customer Service Advisor Interview Experiences

1 interview found

I applied via Referral and was interviewed before Dec 2020. There were 2 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Normal technical questions and last job related and family background.
  • Q2. Working of turbocharger About wheel alignment regarding vehicle one side pulling issue, Regarding points about customer satisfaction Roll and responsibilities for Service Advisor Etc
  • Q3. Working of gasoline engine and diesel engine Difference between petrol and diesel engines
  • Ans. 

    Gasoline engines use spark plugs to ignite fuel, while diesel engines use compression to ignite fuel.

    • Gasoline engines use spark plugs to ignite a mixture of fuel and air, while diesel engines rely on compression to ignite the fuel.

    • Petrol engines typically have higher RPMs and are more suitable for lighter vehicles, while diesel engines have more torque and are better for heavy-duty applications.

    • Diesel engines are more ...

  • Answered by AI
  • Q4. Process for vehicle attending to delivery From N-1 to N+1
  • Ans. 

    The process for vehicle attending to delivery from N-1 to N+1 involves thorough inspection, loading, transportation, and unloading.

    • Inspect the vehicle to ensure it is in proper working condition

    • Load the vehicle with the delivery items securely

    • Transport the vehicle to the delivery location following the designated route

    • Unload the delivery items at the destination

    • Ensure all necessary paperwork is completed and signed

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - GM confirm from SM and discuss about Salary and Regarding notice period and about joining date,

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. Customer related questions.
  • Q2. Technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was a customer related.the interviewer wanted to test both my knowledge and communication skills.most of the question asked to me were related to my automobile related.

I applied via Walk-in

Interview Questionnaire 

2 Questions

  • Q1. How many types of Policy?
  • Ans. 

    There are various types of policies depending on the industry and purpose.

    • Insurance policies - life, health, auto, home, etc.

    • Government policies - economic, social, foreign, etc.

    • Corporate policies - HR, IT, security, etc.

    • Educational policies - admission, curriculum, discipline, etc.

    • Environmental policies - conservation, pollution control, etc.

  • Answered by AI
  • Q2. Work flow of Bosyshop
  • Ans. 

    The work flow of a bodyshop involves several steps from initial assessment to final delivery of the repaired vehicle.

    • Assessment of damage and estimation of repair costs

    • Ordering necessary parts and materials

    • Disassembly and repair of damaged areas

    • Painting and refinishing

    • Reassembly and quality control checks

    • Final delivery to customer

    • Communication with insurance companies and customers throughout the process

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Before the interview you prepare basic claim process.

Interview Questionnaire 

4 Questions

  • Q1. Family background
  • Q2. Technical
  • Q3. All technical
  • Q4. About my interst

Unnati Motors Interview FAQs

What are the top questions asked in Unnati Motors Senior Customer Service Advisor interview?

Some of the top questions asked at the Unnati Motors Senior Customer Service Advisor interview -

  1. Working of gasoline engine and diesel engine Difference between petrol and dies...read more
  2. Process for vehicle attending to delivery From N-1 to ...read more
  3. Working of turbocharger About wheel alignment regarding vehicle one side pullin...read more

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Unnati Motors Senior Customer Service Advisor Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

4.0

Salary

4.0

Job security

4.0

Company culture

5.0

Promotions

4.0

Work satisfaction

Explore 1 Review and Rating
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