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Unicorn Infosolutions Senior Service Manager Interview Questions and Answers

Updated 14 Jun 2024

Unicorn Infosolutions Senior Service Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce Yourself
  • Q2. Tell us 10 responsibilities from your last experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be transparent, and confident,
if you can speak english, it's good. Else tell them upfront that you are comfortable with Hindi. n

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Tell Me About yourself
  • Ans. 

    Experienced Senior Service Manager with a strong background in customer service and team leadership.

    • Over 10 years of experience in managing service teams and ensuring customer satisfaction.

    • Proven track record of implementing process improvements to enhance service delivery.

    • Skilled in building and maintaining strong relationships with clients and stakeholders.

    • Successfully led a team of service technicians to achieve a 2...

  • Answered by AI
  • Q2. Explain a situation you handled on Conflict Management
  • Ans. 

    Handled conflict between team members regarding project responsibilities

    • Assigned clear roles and responsibilities to each team member

    • Facilitated open communication and encouraged active listening

    • Mediated discussions to find a mutually agreeable solution

    • Implemented a conflict resolution plan to prevent future conflicts

    • Provided ongoing support and guidance to team members

  • Answered by AI
  • Q3. Gave them a situation I faced and how I mitigated the issue
  • Q4. How soon can i Join

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be very articulate and to the point

I applied via Company Website and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Case Study 

Discussed last project

Round 2 - HR 

(1 Question)

  • Q1. Leaving reason, Preference of WHM or Office, last Annual rating

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain a crisp resume, Highlights your projects and strength.

I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Scenario based

Interview Preparation Tips

Interview preparation tips for other job seekers - Be genuine, stay genuine

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What type of conflicts have you seen in project management

Interview Preparation Tips

Interview preparation tips for other job seekers -
pmp certification is valued

I applied via Naukri.com and was interviewed in Aug 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About Project Management practice and interpersonal skills. Not many questions on a specific technology.

Interview Preparation Tips

Interview preparation tips for other job seekers - No need to get into the technical details of the projects that we handled in our previous organization unless asked about. Just an overview should be enough, just to give an insight on the Solution document & Project plan.

Answer to the point and keep the answers short, chrisp and clear. Interviewer will not have all day to listen to stories. Short & precise answers will gain the interviewer's confidence.

I applied via Approached by Company and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. How do you fetch reports from JIRA
  • Ans. 

    To fetch reports from JIRA, go to the 'Reports' section and select the desired report.

    • Navigate to the 'Reports' section in JIRA

    • Select the desired report

    • Customize the report if necessary

    • Export the report in the desired format

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more on agile related topics and also be strong technically.

Skills evaluated in this interview

I applied via Walk-in and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is your dream

Interview Preparation Tips

Interview preparation tips for other job seekers - be yourself

I applied via Referral and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. More questions related to people management and questions on real time scenarios
Round 3 - One-on-one 

(1 Question)

  • Q1. Deep dive into scenario based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well prepared and stay confident

I applied via Company Website and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How do you define Digital Transformation strategy for a client ?
  • Ans. 

    Digital Transformation strategy for a client involves identifying areas of improvement and implementing technology solutions to enhance business operations.

    • Understand the client's business goals and objectives

    • Identify areas of improvement and pain points

    • Evaluate existing technology infrastructure

    • Develop a roadmap for implementing new technology solutions

    • Ensure alignment with business strategy and goals

    • Provide training ...

  • Answered by AI
  • Q2. Key challenges in stakeholder management - Pls do share from your experience.
  • Q3. What are the major challenges for today's PM's?

Interview Preparation Tips

Interview preparation tips for other job seekers - Q1. Answer - Please think the industry / sector that question refers and start from their current maturity on digital awareness and suggest 2 to 3 strategic initiatives.
Q2. Answer - Manage them based on the stakeholder analysis and their interest towards the project phases and remove the gaps to make them intact till project closure.
Q3. Answer - Constant change from internal / external business environment lead to change in requirement thus expansion of scope results in revised project planning. Agile Scrum methodologies would help to solve these challenges through constant solution deliverable within a short time frame.

Unicorn Infosolutions Interview FAQs

How many rounds are there in Unicorn Infosolutions Senior Service Manager interview?
Unicorn Infosolutions interview process usually has 1 rounds. The most common rounds in the Unicorn Infosolutions interview process are One-on-one Round.

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Unicorn Infosolutions Senior Service Manager Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Unicorn Infosolutions Senior Service Manager Reviews and Ratings

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5.0/5

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5.0

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