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Unicorn Infosolutions
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Unicorn Infosolutions Senior Service Manager Interview Questions and Answers
Unicorn Infosolutions Senior Service Manager Interview Experiences
1 interview found
Anonymous
(2 Questions)
- Q1. Introduce Yourself
- Q2. Tell us 10 responsibilities from your last experience
Interview Preparation Tips
if you can speak english, it's good. Else tell them upfront that you are comfortable with Hindi. n
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Selected
I applied via Approached by Company and was interviewed before Nov 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Tell Me About yourself
- Ans.
Experienced Senior Service Manager with a strong background in customer service and team leadership.
Over 10 years of experience in managing service teams and ensuring customer satisfaction.
Proven track record of implementing process improvements to enhance service delivery.
Skilled in building and maintaining strong relationships with clients and stakeholders.
Successfully led a team of service technicians to achieve a 2...
- Q2. Explain a situation you handled on Conflict Management
- Ans.
Handled conflict between team members regarding project responsibilities
Assigned clear roles and responsibilities to each team member
Facilitated open communication and encouraged active listening
Mediated discussions to find a mutually agreeable solution
Implemented a conflict resolution plan to prevent future conflicts
Provided ongoing support and guidance to team members
- Q3. Gave them a situation I faced and how I mitigated the issue
- Q4. How soon can i Join
Interview Preparation Tips
I applied via Company Website and was interviewed in Jan 2022. There were 2 interview rounds.
Discussed last project
(1 Question)
- Q1. Leaving reason, Preference of WHM or Office, last Annual rating
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Scenario based
Interview Preparation Tips
I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. What type of conflicts have you seen in project management
Interview Preparation Tips
pmp certification is valued
I applied via Naukri.com and was interviewed in Aug 2020. There were 6 interview rounds.
Interview Questionnaire
1 Question
- Q1. About Project Management practice and interpersonal skills. Not many questions on a specific technology.
Interview Preparation Tips
Answer to the point and keep the answers short, chrisp and clear. Interviewer will not have all day to listen to stories. Short & precise answers will gain the interviewer's confidence.
I applied via Approached by Company and was interviewed before Jul 2021. There was 1 interview round.
(1 Question)
- Q1. How do you fetch reports from JIRA
- Ans.
To fetch reports from JIRA, go to the 'Reports' section and select the desired report.
Navigate to the 'Reports' section in JIRA
Select the desired report
Customize the report if necessary
Export the report in the desired format
Interview Preparation Tips
Skills evaluated in this interview
I applied via Walk-in and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. What is your dream
Interview Preparation Tips
I applied via Referral and was interviewed before Feb 2021. There were 3 interview rounds.
(1 Question)
- Q1. More questions related to people management and questions on real time scenarios
(1 Question)
- Q1. Deep dive into scenario based questions
Interview Preparation Tips
I applied via Company Website and was interviewed before Dec 2019. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. How do you define Digital Transformation strategy for a client ?
- Ans.
Digital Transformation strategy for a client involves identifying areas of improvement and implementing technology solutions to enhance business operations.
Understand the client's business goals and objectives
Identify areas of improvement and pain points
Evaluate existing technology infrastructure
Develop a roadmap for implementing new technology solutions
Ensure alignment with business strategy and goals
Provide training ...
- Q2. Key challenges in stakeholder management - Pls do share from your experience.
- Q3. What are the major challenges for today's PM's?
Interview Preparation Tips
Q2. Answer - Manage them based on the stakeholder analysis and their interest towards the project phases and remove the gaps to make them intact till project closure.
Q3. Answer - Constant change from internal / external business environment lead to change in requirement thus expansion of scope results in revised project planning. Agile Scrum methodologies would help to solve these challenges through constant solution deliverable within a short time frame.
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Unicorn Infosolutions Senior Service Manager Interview Process
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