10+ Team Computers Interview Questions and Answers

Robots.txt and sitemap are essential for search engine optimization (SEO) to help search engines crawl and index website content.

• Robots.txt file tells search engines which pages or files to crawl or not to crawl on a website.

• Sitemap.xml file helps search engines understand the structure of a website and prioritize indexing of important pages.

• Using robots.txt and sitemap can improve website visibility in search engine results pages (SERPs).

Cryptocurrency is a digital or virtual form of currency that uses cryptography for security and operates independently of a central authority.

• Decentralized form of currency

• Uses cryptography for security

• Operates independently of a central authority

• Transactions are recorded on a blockchain

• Examples include Bitcoin, Ethereum, and Litecoin

I remain calm and try to engage the customer by asking open-ended questions.

• Stay calm and patient

• Ask open-ended questions to encourage conversation

• Offer solutions or alternatives

• Provide reassurance and empathy

• If necessary, escalate the call to a supervisor

SEO stands for Search Engine Optimization, which is the practice of increasing the quantity and quality of traffic to your website through organic search engine results.

• SEO involves optimizing your website content, meta tags, and backlinks to improve its visibility on search engines like Google.

• Keyword research is a crucial part of SEO to understand what users are searching for and to incorporate those keywords into your content.

• Creating high-quality, relevant content that is...read more

Blockchain is a decentralized, distributed ledger technology that securely records transactions across multiple computers.

• Decentralized and distributed ledger technology

• Securely records transactions across multiple computers

• Uses cryptographic techniques to ensure security and integrity

• Popularly known for its use in cryptocurrencies like Bitcoin

Handle customer related issues by actively listening, empathizing, and providing timely solutions.

• Listen actively to understand the customer's issue

• Empathize with the customer's situation and show understanding

• Provide timely and effective solutions to resolve the issue

• Follow up with the customer to ensure satisfaction

• Maintain a positive attitude and remain calm, even in challenging situations

I gather as much information as possible from available sources, ask clarifying questions, and use critical thinking to come up with a solution.

• Ask clarifying questions to gather more information

• Utilize critical thinking skills to analyze the problem

• Refer to any available resources or documentation for additional information

• Break down the problem into smaller parts to identify potential solutions

• Consult with colleagues or supervisors for their insights and perspectives

Google Ads is an online advertising platform developed by Google, where advertisers pay to display brief advertisements, service offerings, product listings, video content, and generate mobile application installs within the Google ad network to web users.

• Online advertising platform by Google

• Advertisers pay to display ads

• Various ad formats available (text, display, video, etc.)

• Targeted advertising based on keywords, demographics, interests, etc.

• Can track performance and optim...read more

By actively listening to customers, analyzing the root cause of the issues, and providing timely and effective solutions.

• Listen actively to customers to understand their concerns

• Analyze the root cause of the issues to address them effectively

• Provide timely and effective solutions to resolve the issues

• Follow up with customers to ensure their satisfaction

• Continuously improve processes to prevent future issues

I use a combination of digital tools and time management techniques to stay organized when managing multiple calls and follow ups.

• Utilize a digital calendar or scheduling app to keep track of all calls and follow ups

• Set reminders and alerts for important follow ups

• Prioritize tasks based on urgency and importance

• Create a system for documenting call notes and action items

I would address the root cause of the issue and provide a comprehensive solution to prevent future calls.

• Listen attentively to the customer's concerns and show empathy.

• Identify the root cause of the issue and address it proactively.

• Provide a comprehensive solution to prevent future calls, such as additional training or resources.

• Follow up with the customer to ensure the issue has been resolved satisfactorily.

I automate repetitive tasks using tools like macros and scripts to increase efficiency.

• Identify repetitive tasks and prioritize them based on frequency and time consumption.

• Create macros or scripts to automate these tasks, saving time and reducing errors.

• Regularly review and update automation processes to ensure they are still effective.

• Seek feedback from team members to identify new repetitive tasks that can be automated.

• Use task management tools to track progress and measur...read more

Customer convincing strategies involve active listening, empathy, problem-solving, and building rapport.

• Active listening to understand customer needs and concerns

• Showing empathy towards the customer's situation

• Offering solutions and problem-solving to address customer issues

• Building rapport and trust with the customer through positive interactions

• Using persuasive language and effective communication skills

I handle customers with empathy, patience, and effective communication.

• Listen actively to understand their concerns

• Show empathy and understanding towards their situation

• Provide clear and concise solutions to their problems

• Follow up to ensure their issue is resolved satisfactorily