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TVS Mobility

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10+ TVS Mobility Interview Questions and Answers

Updated 26 Sep 2024

Q1. What is your working style & how you collect emi if customers is not ready to pay . Ans is ..... properly customer visit & feedback. If customer is easily pay the emi than company hirer a tally collar.

Ans.

I believe in customer visits and feedback to collect EMI. Tally calling is used as a last resort.

  • My working style involves building a rapport with customers and understanding their financial situation.

  • I prioritize customer satisfaction and aim to find a mutually beneficial solution.

  • If a customer is not ready to pay, I first try to understand the reason behind it and offer flexible payment options.

  • If all else fails, the company may resort to hiring a tally caller to collect th...read more

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Q2. Find the why why analysis

Ans.

Why-Why Analysis is a problem-solving technique that involves asking 'why' multiple times to identify the root cause of a problem.

  • Start with the problem and ask 'why' it occurred.

  • Repeat the process for each answer until the root cause is identified.

  • Use the information to develop a solution to prevent the problem from recurring.

  • Example: Problem - Machine breakdown. Why? Lack of maintenance. Why? No maintenance schedule. Why? Lack of resources.

  • Example: Solution - Develop a main...read more

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Q3. Why vehicle brake is not working what is the issue

Ans.

The vehicle brake may not be working due to issues such as worn brake pads, air in the brake lines, or a faulty brake master cylinder.

  • Check for worn brake pads that need replacement

  • Bleed the brake lines to remove any air bubbles

  • Inspect the brake master cylinder for leaks or malfunctions

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Q4. Achieved zero break down

Ans.

Achieving zero breakdown requires a proactive approach to maintenance and a focus on preventive measures.

  • Regularly scheduled maintenance checks

  • Implementing predictive maintenance techniques

  • Training staff on proper equipment usage and maintenance

  • Investing in high-quality equipment and parts

  • Monitoring equipment performance and addressing issues promptly

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Q5. Root cause of problem

Ans.

The root cause of a problem is the underlying reason or source of the issue.

  • Identifying the root cause helps prevent future occurrences of the problem.

  • Root cause analysis involves asking 'why' multiple times to get to the underlying issue.

  • Examples of root causes include equipment failure, human error, and process inefficiencies.

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Q6. What is cooling system

Ans.

A cooling system is a system that removes heat from a space or substance to maintain a lower temperature.

  • Cooling systems can be found in various applications such as air conditioning units, refrigerators, and computer systems.

  • They typically involve a coolant or refrigerant that absorbs heat from the space or substance.

  • The coolant then circulates through the system, releasing the heat outside or dissipating it through a heat exchanger.

  • Cooling systems help prevent overheating a...read more

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Q7. What is the difference between client and customer

Ans.

A client is someone who receives professional services, while a customer is someone who purchases goods or services.

  • Clients typically have an ongoing relationship with the service provider, while customers may have one-time transactions

  • Clients often seek advice or expertise from the service provider, while customers focus on the product or service being offered

  • Examples: A lawyer's client seeks legal advice regularly, while a customer at a retail store buys a product and may n...read more

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Q8. Explain diesel engine firing order?

Ans.

The firing order of a diesel engine refers to the sequence in which the cylinders ignite fuel and air mixture.

  • The firing order is determined by the engine design and is usually specified in the engine manual.

  • It is important to follow the correct firing order to ensure proper engine performance and minimize vibrations.

  • The firing order is typically represented as a numerical sequence, such as 1-3-4-2 for a four-cylinder engine.

  • The order of ignition is crucial for maintaining en...read more

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Q9. How to calculate OEE?

Ans.

OEE (Overall Equipment Efficiency) can be calculated by multiplying Availability, Performance, and Quality percentages.

  • Calculate Availability by dividing the total operating time by the planned production time.

  • Calculate Performance by dividing the actual production rate by the maximum production rate.

  • Calculate Quality by dividing the good units produced by the total units produced.

  • Multiply the Availability, Performance, and Quality percentages to get the OEE.

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Q10. functioning of engine, gearbox

Ans.

The engine is responsible for generating power to move the vehicle, while the gearbox helps to transmit that power to the wheels.

  • The engine converts fuel into mechanical energy through combustion

  • The gearbox uses gears to change the speed and torque of the engine's output

  • The gearbox also allows the driver to shift between different gears to adjust the vehicle's speed and power

  • Both the engine and gearbox require regular maintenance to ensure proper functioning

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Q11. Strength of materials

Ans.

Strength of materials is the study of how materials withstand external forces and stresses.

  • It involves analyzing the behavior of materials under different loads and conditions

  • Factors such as elasticity, plasticity, and fracture mechanics are considered

  • Examples include calculating the maximum load a bridge can support or designing a car chassis to withstand crashes

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Q12. Explain engine main parts?

Ans.

The engine main parts include the cylinder block, pistons, crankshaft, camshaft, valves, and connecting rods.

  • Cylinder block: houses the cylinders and other engine components

  • Pistons: move up and down inside the cylinders, converting fuel into motion

  • Crankshaft: converts the up-and-down motion of the pistons into rotational motion

  • Camshaft: controls the opening and closing of the engine's valves

  • Valves: regulate the flow of air and fuel into the cylinders and the exhaust gases out...read more

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Q13. Mentinance and assembly uses

Ans.

Maintenance and assembly are crucial for ensuring equipment reliability and optimal performance.

  • Maintenance involves regular inspections, cleaning, lubrication, and replacement of worn-out parts to prevent breakdowns and extend equipment lifespan.

  • Assembly involves putting together components to create a functional system or machine.

  • Both maintenance and assembly require technical knowledge, attention to detail, and adherence to safety protocols.

  • Examples of maintenance and asse...read more

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Q14. What's about mechanism

Ans.

Mechanism refers to the process or system by which something operates or is accomplished.

  • Mechanism is important in understanding how things work and how they can be improved.

  • It involves identifying the components and processes involved in achieving a particular outcome.

  • For example, in a manufacturing setting, understanding the mechanism of a machine can help identify areas for improvement in efficiency or safety.

  • In a team setting, understanding the mechanism of communication ...read more

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Q15. Experience in automobiles sides

Ans.

I have 5 years of experience working in the automotive industry, specifically in the billing department.

  • Managed billing processes for car repairs and maintenance services

  • Processed invoices for parts and labor costs

  • Worked closely with customers to resolve billing discrepancies

  • Utilized automotive software systems to track billing information

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Interview Process at TVS Mobility

based on 18 interviews
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