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Truein Customer Support Executive Interview Questions and Answers

Updated 8 Oct 2024

Truein Customer Support Executive Interview Experiences

1 interview found

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 8 Oct 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Describe yourself
  • Ans. 

    I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.

    • Excellent communication skills

    • Strong problem-solving abilities

    • Empathetic and patient demeanor

    • Experience in handling customer inquiries and complaints

    • Ability to work well under pressure

    • Answered by AI
    Add your answer
  • Q2. Explain your current role
  • Ans. 

    I am responsible for providing assistance and resolving issues for customers through various communication channels.

    • Handle customer inquiries and complaints via phone, email, chat, or social media

    • Provide information about products and services, troubleshoot technical issues, and offer solutions

    • Ensure customer satisfaction by addressing concerns and following up to ensure resolution

    • Maintain accurate records of customer ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This company will never let you know whether you are selected or not.

If not, then they will surely leave you hanging.

HR called me and said we did shortlist you and after first round which went well according to me but they never responded.

HR was going in circles abt my rejection basis on some nonsense things on which I already have experience.

HR (i dont want to mention name) but pls let the candidates know if they are overqualified!!! Their manager is all the same who took interview!

These guys hire sales/success and ask them to do Support work!
Never join this 2 faced people!!!

Top trending discussions

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Interview Tips & Stories
2w
amanchoudhari
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student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

ABM Techno-Matrix Private Limited user image Anonymous

posted on 10 Aug 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is your experience
  • Ans. 

    I have 3 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.

    • 3 years of experience in customer support roles

    • Handled inquiries and resolved issues

    • Provided excellent customer service

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company to learn something and grow in your career

Customer Support Executive Interview Questions & Answers

ABM Techno-Matrix Private Limited user image Raushan Mehta

posted on 18 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. How many years of experiance you have
    • Add your answer

Customer Support Executive Interview Questions & Answers

ABM Techno-Matrix Private Limited user image Santosh Shaw

posted on 15 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. How many years of Experiance
  • Ans. 

    I have 5 years of experience in customer support roles.

    • I have worked in customer support for 5 years.

    • I have experience handling customer queries and complaints.

    • I have developed strong communication and problem-solving skills in my 5 years of experience.

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

ABM Techno-Matrix Private Limited user image Anonymous

posted on 11 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Your experiance
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Best company to join

Customer Support Executive Interview Questions & Answers

ABM Techno-Matrix Private Limited user image Anonymous

posted on 10 Aug 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is your experience
  • Ans. 

    I have 3 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.

    • 3 years of experience in customer support roles

    • Handled inquiries and resolved issues

    • Provided excellent customer service

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company to learn something and grow in your career

Customer Service Executive Interview Questions & Answers

ABM Techno-Matrix Private Limited user image sk samsher hossain

posted on 13 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Education and experiance
    • Add your answer

Customer Support Executive Interview Questions & Answers

ABM Techno-Matrix Private Limited user image Raushan Mehta

posted on 18 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. How many years of experiance you have
    • Add your answer

Customer Service Manager Interview Questions & Answers

ABM Techno-Matrix Private Limited user image Anonymous

posted on 16 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via LinkedIn and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What was your last experience
  • Ans. 

    My last experience was managing a team of customer service representatives in a busy call center.

    • Managed a team of customer service representatives

    • Worked in a busy call center environment

    • Handled customer escalations and resolved issues efficiently

    • Answered by AI
    Add your answer
  • Q2. Tell me about your previous job responsibility.
  • Ans. 

    Managed a team of customer service representatives and oversaw daily operations to ensure customer satisfaction.

    • Supervised and trained customer service staff

    • Handled escalated customer complaints and issues

    • Implemented new customer service strategies to improve efficiency

    • Monitored customer service metrics and performance

    • Collaborated with other departments to address customer needs

    • Answered by AI
    Add your answer
  • Q3. Why you left your last job
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Desire for career advancement

    • Looking for new challenges

    • Seeking better work-life balance

    • Relocation to a new area

    • Answered by AI
    Add your answer
  • Q4. Why we should give you this work
  • Ans. 

    I have a proven track record of exceeding customer service expectations and leading successful teams.

    • I have X years of experience in customer service management

    • I have consistently met or exceeded customer satisfaction goals in my previous roles

    • I have successfully implemented new customer service strategies that have improved overall customer experience

    • I have strong leadership skills and have effectively managed and mot...

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

ABM Techno-Matrix Private Limited user image Santosh Shaw

posted on 15 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. How many years of Experiance
  • Ans. 

    I have 5 years of experience in customer support roles.

    • I have worked in customer support for 5 years.

    • I have experience handling customer queries and complaints.

    • I have developed strong communication and problem-solving skills in my 5 years of experience.

    • Answered by AI
    Add your answer
More about working at Truein

Truein Interview FAQs

How many rounds are there in Truein Customer Support Executive interview?
Truein interview process usually has 1 rounds. The most common rounds in the Truein interview process are Technical.

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