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Tricentis India Customer Success Manager Interview Questions and Answers

Updated 14 Sep 2021

Tricentis India Customer Success Manager Interview Experiences

1 interview found

Customer Success Manager Interview Questions & Answers

user image Anonymous

posted on 14 Sep 2021

I applied via LinkedIn and was interviewed in Mar 2021. There were 6 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What is book value?
  • Ans. 

    Book value is the value of a company's assets minus its liabilities as reported on its balance sheet.

    • Book value is a financial metric used to evaluate a company's worth.

    • It is calculated by subtracting a company's liabilities from its assets.

    • Book value is often used in conjunction with market value to determine a company's valuation.

    • If a company's book value is higher than its market value, it may be undervalued.

    • Example...

    • Answered by AI
    Add your answer
  • Q2. What was most critical situation i got into with customer and how did i tackle that?
    • Add your answer
  • Q3. Was asked to present Ppt on given topic for pitching upsell and sharing product overview and mock up call with customer.
    • Add your answer
  • Q4. Was asked to answer few case studies and questions.
    • Add your answer
  • Q5. What is it i do on daily basis in my current role
    • Add your answer
  • Q6. Why i changed roles from previous employers
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and do not overstate anything.
Understand KPI and key delivery areas for CSM as per market standards, they follow such standards only.

Top trending discussions

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Career Growth
2w
a system engineer
New Job Anxiety?
Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety
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Tricentis India Interview FAQs

How to prepare for Tricentis India Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tricentis India. The most common topics and skills that interviewers at Tricentis India expect are CSM, LI, Product Management, Product Sales and Project Management.
What are the top questions asked in Tricentis India Customer Success Manager interview?

Some of the top questions asked at the Tricentis India Customer Success Manager interview -

  1. What is book val...read more
  2. Was asked to present Ppt on given topic for pitching upsell and sharing product...read more
  3. Was asked to answer few case studies and questio...read more

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Tricentis India Customer Success Manager Salary
based on 8 salaries
₹13 L/yr - ₹25 L/yr
44% more than the average Customer Success Manager Salary in India
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Tricentis India Customer Success Manager Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

4.0

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4.0

Work-Life balance

4.0

Salary & Benefits

5.0

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5.0

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4.0

Promotions/Appraisal

4.0

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