Tork Motors Territory Service Manager Interview Questions and Answers

Q1. Education and previous experience
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Q1. About Service Processes
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Q2. Customer retention
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Q1. Tell us about yourself.
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Experienced service manager with a proven track record in territory management and team leadership.
• Over 5 years of experience in managing service teams in various territories

• Strong leadership skills with a focus on team development and performance improvement

• Proven track record of exceeding service targets and KPIs

• Excellent communication and interpersonal skills

• Proficient in data analysis and reporting for territory op
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Q2. Tell us about your current roles and responsibilities.
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I am currently responsible for managing a team of service technicians, overseeing territory operations, and ensuring customer satisfaction.
• Managing a team of service technicians

• Overseeing territory operations

• Ensuring customer satisfaction
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Q1. Working of petrol engine
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A petrol engine works by mixing air and fuel in a combustion chamber, igniting the mixture with a spark plug, and converting the energy released into mechanical power.
• Air and fuel are mixed in the carburetor or fuel injection system

• The mixture is compressed in the cylinder

• The spark plug ignites the mixture, causing an explosion

• The explosion pushes the piston down, turning the crankshaft

• The crankshaft converts the linea...read more
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Q2. Working of EV vehicle
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EV vehicles are powered by electric motors and use rechargeable batteries instead of gasoline.
• EV vehicles use electric motors to drive the wheels, rather than an internal combustion engine.

• They are powered by rechargeable batteries, which store electricity to power the vehicle.

• EV vehicles produce zero tailpipe emissions, making them environmentally friendly.

• Charging infrastructure is essential for EV vehicles to rechar...read more
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How to increase vehicle inflow , improve CSI NPS

Q1. Basic knowledge of Customer satisfaction index, dealers handling, activities to increase Paid service and Service market share.
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Q2. How to handle customer and their grevience. You must be confident and polite
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Q1. What are the targets as TSM? How to handle customer complaints?
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Targets as TSM include achieving sales goals, maintaining customer satisfaction, and expanding the customer base. Handling customer complaints is a crucial part of the job.
• Set achievable sales targets and work towards meeting them

• Ensure customer satisfaction by providing excellent service and support

• Identify opportunities to expand the customer base

• Listen actively to customer complaints and empathize with their concern...read more
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Q1. How is improving dealer profitable
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Improving dealer profitability can be achieved through various strategies such as increasing sales volume, reducing costs, and enhancing customer satisfaction.
• Increasing sales volume by implementing effective marketing strategies and promotions

• Reducing costs through efficient inventory management and streamlined operations

• Enhancing customer satisfaction by providing excellent service and support

• Offering training and su...read more
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Q2. What is fuel injection
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Fuel injection is a system in internal combustion engines that delivers fuel into the combustion chamber with precision.
• Fuel injection replaces carburetors in modern vehicles

• It improves fuel efficiency and reduces emissions

• There are different types of fuel injection systems such as direct injection and port injection
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Q3. How improvements customer satisfaction
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Improving customer satisfaction can be achieved through better communication, personalized service, and timely resolution of issues.
• Enhance communication channels to address customer needs and concerns effectively

• Provide personalized service by understanding individual preferences and tailoring solutions accordingly

• Ensure timely resolution of issues by responding promptly and following up to ensure satisfaction

• Seek fee...read more
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Q4. What is working principle BS6 vehicle
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BS6 vehicles follow stricter emission norms compared to BS4 vehicles.
• BS6 vehicles use advanced emission control technologies like selective catalytic reduction (SCR) and diesel particulate filter (DPF).

• They have lower levels of harmful emissions like nitrogen oxides (NOx), particulate matter (PM), and hydrocarbons (HC).

• BS6 vehicles require the use of cleaner fuels like BS6-compliant petrol and diesel for optimal perfor...read more
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Q1. What is working principle fuel injection and injector BS6 vehicle
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Fuel injection in BS6 vehicles involves electronically controlled injectors to deliver precise amounts of fuel into the combustion chamber.
• Fuel injection system replaces carburetors in modern vehicles

• Injector sprays fuel directly into the combustion chamber

• BS6 vehicles have advanced electronic control units to optimize fuel delivery

• Injector timing and duration are controlled by the ECU for efficient combustion

• Fuel inje...read more
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