Toast Technical Support Engineer Interview Questions and Answers

Q1. Dailey roles as a support engineer
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Q2. Previous experience
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Q3. Sql based queries
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Q1. Tell me about yourself which is not on resume
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Q2. Scenario based questions for customer interaction knowledge check eg how to handle difficult customer,critical users etc
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Q3. Basics of troubleshooting tools
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Q4. As it was just for checking learning agility,asked me about me learing experience in previous company,certifications,how to prioritize issues incase of multiple sev1 issues
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Q5. Have you handles sev1/sev2 all at once,how did you interacted
Ans. 
Yes, I have handled multiple sev1/sev2 incidents simultaneously by prioritizing tasks and communicating effectively.
• Prioritized tasks based on severity and impact on users

• Communicated with stakeholders to provide updates and manage expectations

• Coordinated with other team members to resolve issues efficiently
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Basic about the capital markets and System configuration

English, Numerical, Logical reasoning

Q1. About yourself in simple
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Q2. Technical skills about coding
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Q1. Dailey roles as a support engineer
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Q2. Previous experience
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Q3. Sql based queries
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Q1. Walk through your resume
Ans. 
I have a diverse background in customer support and have consistently provided excellent service.
• Started my career as a Customer Support Representative at XYZ Company

• Promoted to Senior Customer Support Executive after 2 years

• Managed a team of 5 customer support representatives

• Implemented new customer support strategies resulting in a 20% increase in customer satisfaction

• Received multiple awards for outstanding customer
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Q1. Basic stock market question
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Q2. How can you handle a angry client
Ans. 
To handle an angry client, listen actively, empathize, apologize, offer a solution, and follow up.
• Listen actively to the client's concerns without interrupting

• Empathize with the client's emotions and acknowledge their frustration

• Apologize sincerely for any inconvenience caused

• Offer a solution or propose alternatives to resolve the issue

• Follow up with the client to ensure their satisfaction
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