The FInance House Retail Business Head Interview Questions and Answers

I will manage the store by implementing crowd control measures and providing exceptional customer service.

• Implement a queue management system to control customer entry and maintain social distancing.

• Train staff to efficiently handle customer inquiries and provide personalized assistance.

• Ensure the store is well-stocked and organized to minimize customer wait times.

• Offer online shopping options and curbside pickup to re...read more

Closing leads requires building rapport, understanding customer needs, and offering solutions.

• Listen actively to the customer's needs and concerns

• Offer personalized solutions that meet their needs

• Address any objections or hesitations they may have

• Create a sense of urgency to encourage them to make a purchase

• Follow up with the customer to ensure satisfaction and encourage repeat business

I will greet the customer with a warm and friendly smile, making them feel welcome and valued.

• Make eye contact and smile

• Use a friendly and welcoming tone of voice

• Ask how you can assist them or if they need any help

• Offer assistance in finding products or provide recommendations

• Thank them for visiting the store and invite them to return