Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.

• Inbound calling involves answering customer queries and providing assistance.

• Outbound calling inv...read more

An inbound call centre receives incoming calls from customers. Support teams typically monitor inbound centres since the calls tend to come from existing customers with issues or questions. An outboun...read more

Inbound is process in which the calls comes to resolve their issue or quire

Outbound is the process in which we have to do acquisition to promote our products

Inbound calling refers to a call centre process where the calls are incoming whereas outbound calling is when the call centre.

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incoming calls to bussines or organization. outbound calling means outgoing call made by agents for sales