what is bpo,crm, e-commerce,inbound,outbound,outsource,insource.why u want to join

Question

Accepted Answer

BPO is Business Process Outsourcing, CRM is Customer Relationship Management, E-commerce is online buying and selling, Inbound is receiving calls, Outbound is making calls, Outsource is hiring external company, Insource is doing work in-house.

BPO is the practice of hiring another company to perform a business process
CRM is a strategy for managing a company's interactions with customers and potential customers
E-commerce is the buying and selling of goods and services over the internet
Inbound refers to receiving calls from customers or clients
Outbound refers to making calls to customers or clients
Outsource is the practice of hiring an external company to perform a task or service
Insource is the practice of doing work in-house rather than outsourcing it

what is bpo,crm, e-commerce,inbound,outbound,outsource,insource.why u want to join

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