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Technicia Incident Manager Interview Questions and Answers
Technicia Incident Manager Interview Experiences
1 interview found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.
(1 Question)
- Q1. What is your current ctc
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I applied via LinkedIn and was interviewed in Jul 2024. There was 1 interview round.
(5 Questions)
- Q1. What is urgency & priority?
- Ans.
Urgency is the speed at which a task needs to be completed, while priority is the importance of the task relative to others.
Urgency refers to how quickly a task needs to be addressed to prevent negative consequences.
Priority determines the order in which tasks should be tackled based on their importance.
For example, a critical system outage would have high urgency and priority, while a minor bug may have low urgency bu...
- Q2. What is the ITIL life cycle?
- Ans.
The ITIL life cycle refers to the five stages of the ITIL framework for managing IT services.
The ITIL life cycle consists of five stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Each stage focuses on different aspects of the service management process, from planning and design to implementation and improvement.
For example, in the Service Strategy stage,...
- Q3. What is incident lifecycle?
- Ans.
Incident lifecycle refers to the stages an incident goes through from detection to resolution.
Detection: Incident is identified or reported.
Logging: Incident details are recorded in a ticketing system.
Investigation: Root cause analysis is conducted to determine the reason for the incident.
Resolution: Incident is resolved and services are restored.
Closure: Incident is closed in the ticketing system after verification.
Po...
- Q4. Describe ITIL process?
- Ans.
ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management.
ITIL consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
It focuses on aligning IT services with the needs of the business and improving overall service quality.
ITIL processes include Incident Management, Problem Management, ...
- Q5. When problem needs to be raised?
- Ans.
Problems should be raised when they impact service availability or performance.
Raise a problem when there is a significant incident affecting service availability or performance
Raise a problem when recurring incidents are observed that indicate an underlying issue
Raise a problem when there is a potential risk of future incidents if the root cause is not addressed
Interview Preparation Tips
Prasad Nalawade
(1 Question)
- Q1. Tell me about yourself
- Ans.
Experienced Incident Manager with a background in IT operations and problem resolution.
Over 5 years of experience in managing and resolving incidents in a fast-paced environment
Skilled in coordinating cross-functional teams to quickly address and resolve issues
Proficient in incident response protocols and ITIL best practices
Strong communication and leadership skills
Certified in ITIL Foundation and Incident Management
(2 Questions)
- Q1. Tell me something about yourself
- Q2. Go through your profile
Interview Preparation Tips
Communication Test Aptitude Test
(1 Question)
- Q1. Question related to me and education background to check communication & confidence
(1 Question)
- Q1. Related to salary and my expected salary
I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Cloud based questions
- Q2. Azure cloud google acloud
- Q3. Models of cloud
- Ans.
Models of cloud refer to different types of cloud computing services and deployment models.
Public cloud: Services are delivered over the internet and shared across multiple organizations (e.g. AWS, Azure)
Private cloud: Services are maintained on a private network and dedicated to a single organization (e.g. VMware, OpenStack)
Hybrid cloud: Combination of public and private cloud services to meet specific business needs ...
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- situation based
- Incident management
Skills evaluated in this interview
Selected
I applied via Approached by Company and was interviewed before Dec 2023. There were 2 interview rounds.
I have no information available; it has been a long time since.
(2 Questions)
- Q1. Are flexible to work in rotational shift
- Q2. Are you ok to relocate
I applied via Company Website and was interviewed in Sep 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Sep 2019. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. 14 leadership principles of Amazon
- Ans.
Amazon's 14 leadership principles guide the company's culture and decision-making process.
Customer Obsession
Ownership
Invent and Simplify
Are Right, A Lot
Learn and Be Curious
Hire and Develop the Best
Insist on the Highest Standards
Think Big
Bias for Action
Frugality
Earn Trust
Dive Deep
Have Backbone; Disagree and Commit
Deliver Results
- Q2. What was the most challenging scenario as an incident manager
Interview Preparation Tips
swathi 88
I applied via Approached by Company and was interviewed in Mar 2024. There was 1 interview round.
(4 Questions)
- Q1. Simple questions related to ITIL basics of IM
- Q2. What is Incident Management
- Ans.
Incident Management is the process of identifying, analyzing, and resolving incidents to minimize their impact on business operations.
Incident Management involves responding to incidents in a timely manner to restore normal service operation.
It includes documenting incidents, analyzing root causes, and implementing preventive measures.
Examples of incidents include system outages, security breaches, and data loss.
The go...
- Q3. What is Change management
- Ans.
Change management is the process of managing changes to a system or organization in a controlled and systematic manner.
Involves planning, implementing, and controlling changes to ensure minimal disruption
Focuses on communication, training, and stakeholder engagement
Utilizes tools like change control boards and change logs
Examples include software updates, organizational restructuring, and process improvements
- Q4. Itil structure defines?
- Ans.
ITIL structure defines the best practices for IT service management.
ITIL stands for Information Technology Infrastructure Library
It provides a framework for IT service management
It includes processes such as Incident Management, Problem Management, Change Management, etc.
Helps organizations align IT services with business needs
Skills evaluated in this interview
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Technicia Incident Manager Interview Process
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