Techila Global Services Auto CAD Designer Interview Questions and Answers

Sales cloud is for managing sales while service cloud is for managing customer service.

• Sales cloud is focused on managing the sales process, from lead generation to closing deals.

• Service cloud is focused on managing customer service, from support cases to service level agreements.

• Sales cloud includes features like lead and opportunity management, while service cloud includes features like case management and knowledge ...read more

Triggers are automated actions that are executed when a specific event occurs in a Salesforce database.

• Triggers are used to perform custom actions before or after specific events, such as inserting, updating, or deleting records.

• Triggers can be used to enforce business rules, validate data, or update related records.

• Triggers are written in Apex code and can be used to extend the functionality of Salesforce beyond its s...read more

SOQL is used to query data from Salesforce database.

• SOQL stands for Salesforce Object Query Language.

• It is used to retrieve data from Salesforce objects.

• It supports filtering, sorting, and grouping of data.

• It can be used in Apex code, Visualforce pages, and Lightning components.

• Example: SELECT Name, AccountNumber FROM Account WHERE Industry = 'Technology'

API calls are requests made to Salesforce servers to retrieve or manipulate data.

• API calls are used to integrate Salesforce with external systems

• API calls can be made using SOAP, REST, or Bulk APIs

• API calls are limited based on the edition of Salesforce and can be monitored in the Developer Console

• Examples of API calls include retrieving data from Salesforce, creating new records, and updating existing records