What is upselling and cross selling

Question

Accepted Answer

Upselling is the practice of encouraging customers to purchase a higher-end product or service, while cross-selling is offering complementary products or services.

Upselling involves persuading customers to upgrade to a more expensive version of a product or service.
Cross-selling involves offering additional products or services that complement the original purchase.
Both techniques aim to increase revenue and customer satisfaction.
Examples of upselling include offering a larger size or more features, while cross-selling could involve suggesting a related product or service.
Effective upselling and cross-selling require understanding the customer's needs and preferences.

Accepted Answer

Upselling is the practice of encouraging customers to purchase a higher-end product or service, while cross-selling is offering complementary products or services.

Upselling involves persuading customers to upgrade to a more expensive version of a product or service.

Cross-selling involves offering additional products or services that complement the original purchase.

Both techniques aim to increase revenue and customer satisfaction.

Examples of upselling include offering a larger size or more features, while cross-selling could involve suggesting a related product or service.

Effective upselling and cross-selling require understanding the customer's needs and preferences.

Accepted Answer

The difference between cross-selling and upselling is in their names. Cross-selling adds to a sale through additional, lateral products that complement the initial purchase. Upselling adds to a purchase by selling a prospect an upgraded or enhanced version of the original product.

Accepted Answer

Upselling is encouraging customers to purchase a comparable higher-end product, cross-selling invites customers to buy related or complementary items.

What is upselling and cross selling

Top Tech Mahindra Senior Technical Support Associate interview questions & answers

Popular interview questions of Senior Technical Support Associate

Top HR questions asked in Tech Mahindra Senior Technical Support Associate