Tech Mahindra Telecalling Executive Interview Questions and Answers

I communicate with customers on tele calling by being polite, professional, and attentive to their needs.

• Start the conversation with a greeting and introduction

• Listen actively to the customer's needs and concerns

• Provide clear and concise information

• Ask open-ended questions to engage the customer

• Offer solutions or assistance based on the customer's needs

• End the call with a thank you and invitation to contact for further assistance

One of the latest computer processors is the AMD Ryzen 9 5950X.

• AMD Ryzen 9 5950X is a high-performance processor released in 2020

• It features 16 cores and 32 threads, making it ideal for multitasking and demanding applications

• The processor is based on AMD's Zen 3 architecture, offering improved performance and efficiency

RAM is volatile memory used for temporary storage while ROM is non-volatile memory used for permanent storage.

• RAM stands for Random Access Memory and is used for temporary storage of data and program instructions

• ROM stands for Read-Only Memory and is used for permanent storage of data and program instructions

• RAM is volatile, meaning it loses its data when the power is turned off

• ROM is non-volatile, meaning it retains its data even when the power is turned off

• Examples of RAM i...read more

Data entry is the process of entering, updating, or verifying data in a computer system. Types include alphanumeric, numeric, and image data entry.

• Alphanumeric data entry involves entering text and numbers, like filling out forms or typing reports.

• Numeric data entry involves entering only numbers, like financial data or inventory counts.

• Image data entry involves entering data from scanned documents or images, like extracting information from invoices or receipts.

Base is the basic salary while base + includes additional benefits or allowances.

• Base salary is the fixed amount an employee receives without any additional benefits.

• Base + includes additional benefits such as bonuses, commissions, or allowances.

• Base salary is usually mentioned in job offers, while base + may vary depending on performance or company policies.

USE stands for Unique Selling Proposition.

• Unique Selling Proposition is a marketing concept that distinguishes a product or service from its competitors.

• It highlights the unique benefits or features that set the product apart in the market.

• For example, Apple's USP is its sleek design and user-friendly interface.

Hard-disk partitions are separate sections on a hard drive that can be used to organize and store data.

• Hard-disk partitions divide a physical hard drive into separate sections for storing data.

• Each partition acts as a separate drive with its own file system and storage space.

• Partitions can be used to separate operating system files from user files, or to install multiple operating systems on the same drive.

• Common partition types include primary, extended, and logical partitio...read more

Base vs Base+ refers to different compensation structures for telecalling executives.

• Base salary is a fixed amount paid to the employee regularly, while Base+ includes additional incentives or bonuses on top of the base salary.

• Base salary is guaranteed, whereas Base+ is variable and depends on performance or targets achieved.

• Base salary is usually lower than Base+ due to the potential for additional earnings.

• Example: A telecalling executive may have a base salary of $2000 per...read more