Q 1 Why should I take you in TCS ? Q 2 Tell me about your dream job ? Q 3 What is your aim ? Q 4 Why you want to join TCS or why do you want to join TCS and not any other companies ?

Question

Accepted Answer

Q-4: TCS is one of the most respected and globally recognized companies, known for its innovation, ethical values, and commitment to excellence. What stands out to me is the company’s customer-first approach, which aligns perfectly with my passion for delivering outstanding customer service.

TCS is not just a company; it’s an institution that nurtures talent, invests in employee growth, and provides a platform to work on challenging projects across diverse industries. The company’s emphasis on learning and development, through initiatives like TCS iON and its global reach, makes it an ideal place for me to grow professionally.

Accepted Answer

Q-3: My aim is to contribute to the success of a global organization like TCS by leveraging my skills in customer support to deliver exceptional service and ensure customer satisfaction. I want to be a part of a company that values innovation and excellence, where I can not only enhance my abilities but also contribute meaningfully to the team and the customers we serve.

In the short term, my aim is to excel in this role by understanding the processes, mastering the tools, and delivering measurable results in terms of customer satisfaction and efficiency.

Accepted Answer

Q-2 My dream job is one where I can make a meaningful impact by helping people solve their problems and feel valued. I enjoy roles that allow me to interact with customers, understand their needs, and provide solutions that exceed their expectations. A customer support role aligns perfectly with this because it allows me to build relationships, ensure customer satisfaction, and contribute to the company’s growth by creating positive experiences.

Accepted Answer

I have excellent verbal and written communication abilities, which are critical for delivering clear, professional, and empathetic responses to customers. I understand how to adjust my tone to match the customer’s needs, ensuring they feel heard and valued. Problem-Solving Abilities:
I excel at identifying issues quickly and providing effective, customer-centric solutions. I thrive on resolving customer concerns, turning potentially negative experiences into positive ones, and maintaining customer satisfaction.

Q 1 Why should I take you in TCS ? Q 2 Tell me about your dream job ? Q 3 What is your aim ? Q 4 Why you want to join TCS or why do you want to join TCS and not any other companies ?

Popular interview questions of Customer Service Associate

Top HR questions asked in TCS Customer Service Associate