TCL IT Service Desk Technician Interview Questions and Answers

Quality is the measure of excellence or superiority of something.

• Quality is meeting or exceeding customer expectations.

• It involves consistency, reliability, and durability.

• Quality can be subjective and vary depending on the context.

• Examples include high-quality products, services, and processes.

• Continuous improvement is key to maintaining quality standards.

ISO Standards help ensure consistent quality by providing guidelines and requirements for processes, products, and services.

• ISO Standards help organizations improve efficiency, reduce errors, and meet customer expectations.

• They provide a framework for implementing quality management systems and continuous improvement.

• ISO 9001 is a widely recognized standard for quality management systems, focusing on customer satisfact...read more

ISO stands for International Organization for Standardization. It is a global body that develops and publishes international standards.

• ISO develops and publishes international standards to ensure quality, safety, and efficiency in products and services.

• ISO standards cover various industries such as technology, healthcare, food safety, and environmental management.

• Examples of ISO standards include ISO 9001 for quality m...read more

I was responsible for troubleshooting and repairing equipment, performing preventative maintenance, and training junior technicians.

• Troubleshooting and repairing equipment

• Performing preventative maintenance

• Training junior technicians

The main components of a transformer include the core, windings, and insulation.

• Core: Provides a path for the magnetic flux and is usually made of laminated steel.

• Windings: Consist of primary and secondary coils of wire wrapped around the core.

• Insulation: Prevents short circuits between the windings and ensures electrical safety.

• Examples: Core - laminated steel, Windings - copper wire, Insulation - varnish or paper

Cooling of transformers is essential to maintain optimal operating temperature and prevent overheating.

• Cooling methods include natural convection, forced air, oil-immersed cooling, and water-cooled systems

• Cooling fins or radiators are often used to increase surface area for heat dissipation

• Monitoring temperature and using cooling fans or pumps can help regulate transformer temperature

• Proper maintenance and regular insp...read more

I have extensive knowledge in the process I handle.

• I have been handling this process for several years now.

• I have undergone training and certification in this process.

• I keep myself updated with the latest developments and best practices in this process.

• I have successfully implemented improvements in this process that resulted in cost savings and increased efficiency.

• I have also trained and mentored new employees in thi

Yes, I have encountered misprocess in my previous job.

• Misprocess can occur due to human error or system malfunction.

• It can lead to delays, errors, and loss of productivity.

• In my previous job, we had a misprocess where a shipment was sent to the wrong address due to a clerical error.

• We had to rectify the mistake by sending another shipment to the correct address and apologizing to the customer.

• To prevent misprocess, we ...read more

Learning from misprocess improves product quality.

• Misprocess helps identify flaws in the production process.

• Analyzing misprocess helps in finding solutions to improve product quality.

• Learning from misprocess helps in preventing future errors and improving efficiency.

• For example, if a batch of products is found to be defective, analyzing the misprocess can help identify the root cause and prevent it from happening again

I am unable to provide my salary information at this time.

• Salary information is confidential and not typically disclosed during an interview.

• It is best to focus on discussing skills, qualifications, and experience relevant to the technician role.

• If necessary, you can mention that salary expectations can be discussed at a later stage in the hiring process.

Gas change refers to the process of altering the composition of gases in a specific environment.

• Gas change can occur through processes such as diffusion, ventilation, and respiration.

• Examples include the exchange of oxygen and carbon dioxide in the lungs during breathing.

• Gas change is essential for maintaining proper gas levels in the body and the environment.

The installation system is a method or process used to set up and configure software or hardware on a computer or device.

• It involves following specific steps or instructions to properly install the software or hardware.

• Some installation systems may require the user to input certain information or make selections during the process.

• Examples include Windows Installer, Linux package managers like apt or yum, and installat

RAM stands for Random Access Memory, which is a type of computer memory that can be accessed randomly. SSD stands for Solid State Drive, which is a storage device that uses flash memory to store data.

• RAM is volatile memory used by computers to store data and program instructions temporarily.

• SSD is a non-volatile storage device that uses flash memory to store data permanently.

• RAM is faster but more expensive than SSD.

• Ex