10+ Sri Bhaskar Roadlines Interview Questions and Answers

Making calls involves preparing, initiating, and conducting conversations to gather information or communicate with others.

• Prepare by researching the topic or person you are calling about

• Introduce yourself and the purpose of your call

• Ask relevant questions to gather information

• Take notes during the call to remember important details

• Thank the person for their time and follow up if necessary

HCG test is used to confirm pregnancy and monitor its progress.

• Detects the presence of HCG hormone in urine or blood

• Helps confirm pregnancy and estimate gestational age

• Used to diagnose ectopic pregnancy or miscarriage

• Monitors the progress of pregnancy and checks for abnormalities

• May be used in fertility treatments to track ovulation

Authorization is the process of granting or denying access to resources based on identity and permissions.

• Authorization determines what actions a user can perform on a system or resource.

• It involves verifying the identity of a user and checking if they have the necessary permissions.

• Authorization is often implemented using roles, permissions, and access control lists.

• Examples include granting a user the ability to read, write, or delete files on a computer system.

• Authorizatio...read more

Vaginismus is a condition where the vaginal muscles involuntarily contract, making penetration painful or impossible.

• Painful intercourse

• Difficulty inserting tampons

• Involuntary muscle spasms

• Fear or anxiety about sex

• Avoidance of sexual activity

• Burning or stinging during sex

Non covered charges denial refers to the rejection of claims for services or procedures that are not covered by the patient's insurance plan.

• Non covered charges denial occurs when a patient receives a bill for services that are not included in their insurance coverage.

• Insurance companies will deny claims for non covered charges, leaving the patient responsible for payment.

• Common examples of non covered charges include cosmetic procedures, experimental treatments, and services...read more

Low level coding involves assigning simple diagnosis codes to routine medical procedures.

• Low level coding typically involves assigning codes for routine office visits or common procedures.

• These codes are usually straightforward and do not require extensive medical knowledge.

• Examples include assigning a code for a routine physical exam or a simple blood test.

Listen to the customer, stay calm, empathize, apologize, offer solutions, escalate if necessary.

• Listen to the customer's concerns without interrupting

• Stay calm and composed, do not take the anger personally

• Empathize with the customer's situation and show understanding

• Apologize for any inconvenience caused, even if it wasn't directly your fault

• Offer solutions to address the customer's issue or concern

• If unable to resolve the issue, escalate it to a supervisor or manager

Challenges in previous organization included managing a diverse team, meeting tight deadlines, and adapting to changes in company policies.

• Managing a diverse team with different work styles and communication preferences

• Meeting tight deadlines while ensuring quality of work

• Adapting to changes in company policies and procedures

• Balancing multiple projects and priorities

• Handling conflicts and resolving issues among team members

The scenario involves handling duplicate denial cases in a professional setting.

• Identify the root cause of the duplicate denial, such as incorrect coding or billing errors.

• Communicate with the insurance company to understand their reasoning for the denial.

• Implement corrective actions to prevent future duplicate denials.

• Document the entire process for future reference and audit purposes.

Customer support involves assisting customers with their inquiries, issues, and concerns to ensure a positive experience.

• Providing timely and accurate responses to customer inquiries

• Resolving customer issues and complaints effectively

• Offering guidance and assistance to customers in a friendly and professional manner

• Ensuring customer satisfaction through excellent service

• Listening actively to understand customer needs and concerns

The interviewer is asking you to explain a system related to medical coding.

• A system in medical coding refers to the set of rules and guidelines used to assign specific codes to diagnoses, procedures, and services.

• Examples of systems in medical coding include ICD-10-CM for diagnoses, CPT for procedures, and HCPCS for supplies and services.

• Understanding and following the correct system is crucial for accurate coding and billing in healthcare.

• Medical coders must stay updated on...read more

Importance of effective communication in customer support

• Clear and concise communication helps in understanding customer issues

• Active listening is crucial to ensure customers feel heard and valued

• Empathy and patience are key in resolving customer complaints

• Providing timely updates and follow-ups builds trust and customer satisfaction

Strength is a positive attribute or quality that contributes to success, while weakness is a limitation or area of improvement.

• Strengths: good communication skills, problem-solving abilities, positive attitude

• Weaknesses: lack of experience in a specific area, difficulty with time management, tendency to be overly critical of oneself

The importance of mental health in the workplace

• Mental health affects productivity and overall well-being

• Employers should provide resources and support for mental health

• Creating a positive work environment can improve mental health

• Examples: Employee assistance programs, flexible work hours, stress management workshops