SUEZ Group Customer Service Executive Interview Questions and Answers

Customer support is essential for resolving customer issues and ensuring customer satisfaction.

• Customer support helps customers with their queries and concerns

• It provides a platform for customers to voice their opinions and feedback

• It helps in building customer loyalty and trust

• It can lead to increased sales and revenue

• Examples include technical support, product assistance, and billing inquiries

Dealing with difficult customers requires patience, empathy, and active listening.

• Remain calm and professional

• Listen actively and empathize with their concerns

• Offer solutions and options to resolve the issue

• Apologize for any inconvenience caused

• If necessary, escalate the issue to a supervisor

• Follow up with the customer to ensure their satisfaction