Filter interviews by
Top trending discussions
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
I was interviewed in Apr 2020.
I applied via Recruitment Consultant and was interviewed before Sep 2019. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.
I applied via Walk-in and was interviewed before Aug 2020. There was 1 interview round.
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
I applied via Company Website and was interviewed before Apr 2020. There were 5 interview rounds.
I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Handling irate customers requires active listening, empathy, and problem-solving skills.
Remain calm and professional
Listen actively and empathize with the customer's frustration
Apologize for the issue and take ownership of finding a solution
Offer options for resolution and follow through on commitments
Document the interaction for future reference
Examples: offering a refund, providing a discount on future purchases, or ...
Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.
Remain calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Find a solution that satisfies the customer
Follow up with the customer to ensure satisfaction
Some of the top questions asked at the SS&C TECHNOLOGIES Senior Associate interview for freshers -
The duration of SS&C TECHNOLOGIES Senior Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 1 interview
Interview experience
based on 336 reviews
Rating in categories
Senior Associate
3.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
Associate
1.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
Associate Manager
1.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
Manager
588
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Software Engineer
280
salaries
| ₹0 L/yr - ₹0 L/yr |
Fiserv
FIS
Broadridge Financial Solutions
Wipro