20+ ETN Solutions Interview Questions and Answers

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Various sourcing channels include job boards, social media, employee referrals, recruitment agencies, and networking events.

• Job boards such as Indeed, Glassdoor, and LinkedIn

• Social media platforms like Facebook, Twitter, and Instagram

• Employee referrals from current staff members

• Recruitment agencies that specialize in sales roles

• Networking events and industry conferences

Lead to prospect ratio varies by channel, typically ranging from 10:1 to 50:1.

• Lead to prospect ratio in cold calling may be 20:1

• Lead to prospect ratio in email marketing may be 10:1

• Lead to prospect ratio in social media advertising may be 50:1

My conversion rate was 25%, meaning 1 out of every 4 leads resulted in a sale.

• Conversion rate is calculated by dividing the number of successful conversions by the total number of leads and multiplying by 100.

• For example, if I had 100 leads and 25 resulted in a sale, my conversion rate would be 25%.

Repo rate is the rate at which RBI lends money to commercial banks and reverse repo rate is the rate at which RBI borrows money from banks.

• Repo rate is used to control inflation by increasing or decreasing the cost of borrowing for banks.

• Reverse repo rate is used to control the money supply in the economy.

• Currently, the repo rate in India is 4% and the reverse repo rate is 3.35%.

• If the repo rate is increased, banks will have to pay more interest to borrow money from RBI, whic...read more

The current target is to increase sales by 20% compared to last quarter.

• Current target is to increase sales by 20%

• Target is compared to last quarter's performance

• Focus on achieving specific sales goals and metrics

My sales pitch focuses on highlighting the unique value proposition of our product, addressing customer pain points, and showcasing successful case studies.

• Start by identifying the customer's needs and pain points

• Highlight the unique features and benefits of our product that address those needs

• Share success stories and case studies to demonstrate the effectiveness of our solution

I am a Probationary Officer. I have knowledge about current and savings account and demand draft.

• My name is [Name] and I am a Probationary Officer.

• A current account is mainly for business transactions while a savings account is for personal use.

• A demand draft is a negotiable instrument used to transfer money from one bank account to another.

• Current accounts usually have higher transaction fees and require a higher minimum balance than savings accounts.

• Demand drafts are often ...read more

A bank is a financial institution that accepts deposits, provides loans, and offers various financial services.

• Banks play a crucial role in the economy by facilitating financial transactions and providing a safe place for individuals and businesses to store their money.

• They offer services such as checking and savings accounts, loans, credit cards, and investment opportunities.

• Banks also provide services like money transfers, foreign currency exchange, and financial advice.

• The...read more

Business correspondents in a bank play a crucial role in extending banking services to remote and unbanked areas.

• Facilitating account opening for customers in remote areas

• Providing basic banking services like deposits, withdrawals, and fund transfers

• Educating customers on financial literacy and digital banking

• Collecting loan repayments and disbursing small loans

• Acting as a link between the bank and the customers in underserved areas

South Indian Bank's competitive advantage lies in its strong customer base, innovative products, and efficient operations.

• Strong customer base with a focus on personalized service

• Innovative products like SIB Mirror+ and SIB M-Pay

• Efficient operations with a low cost-to-income ratio

• Robust risk management practices

• Strong digital presence with a user-friendly mobile app

• Diversified loan portfolio with a focus on SMEs and retail customers

The banking sector refers to the industry made up of financial institutions that provide various financial services to customers.

• Banks accept deposits from customers and provide loans and other financial products.

• They facilitate transactions such as wire transfers, issuing credit cards, and providing investment services.

• Regulated by central banks and government agencies to ensure stability and protect consumers.

• Examples include commercial banks, investment banks, and credit u...read more

Banking ombudsman resolves complaints against banks and ensures fair practices.

• Resolving customer complaints against banks

• Ensuring fair practices by banks

• Investigating and resolving disputes related to banking services

• Providing a cost-effective and speedy resolution to complaints

• Promoting customer awareness about banking practices and their rights

• Monitoring the functioning of banking services and suggesting improvements

• Examples: ATM and debit card issues, non-adherence to KYC...read more

Changing customer demands require proactive measures for customer satisfaction.

• Regularly gather feedback from customers to understand their evolving needs.

• Offer personalized solutions to meet individual customer requirements.

• Stay updated with industry trends and incorporate them into service offerings.

• Provide prompt and efficient customer service to resolve issues quickly.

• Offer loyalty programs and incentives to retain customers.

• Invest in technology to enhance customer experi...read more

Participated in various extracurricular activities such as sports, music, and community service.

• Played on the school basketball team for 4 years

• Participated in the school choir and performed in multiple concerts

• Volunteered at a local animal shelter every weekend

South Indian Bank has a strong reputation for stability, growth, and customer service in the banking industry.

• South Indian Bank has a long history of financial stability and growth, making it a reliable choice for customers and investors.

• The bank has a strong focus on customer service, ensuring that clients receive personalized attention and support.

• South Indian Bank has a wide network of branches and ATMs, making it convenient for customers to access their services.

• The bank ...read more

AI in banking is transforming the industry by improving customer service, risk management, and operational efficiency.

• AI is being used in banking for customer service through chatbots and virtual assistants.

• AI helps in risk management by analyzing large amounts of data to detect fraud and assess credit risk.

• AI improves operational efficiency by automating repetitive tasks such as data entry and document processing.

• Examples include Bank of America's virtual assistant Erica and...read more

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It focuses on building positive relationships with customers to enhance their overall experience.

• Examples include answering phone calls, responding to emails, resolving issues, and providing product information.

• Customer se...read more

RBI rates in India refer to the interest rates set by the Reserve Bank of India for lending and borrowing of funds.

• RBI's key policy rates include the repo rate, reverse repo rate, and marginal standing facility rate.

• These rates influence the borrowing and lending rates for banks and ultimately impact the economy.

• For example, a decrease in the repo rate can lead to lower interest rates on loans for consumers and businesses.