Skechers South Asia Customer Sales Associate Interview Questions and Answers for Experienced

Q1. Tell me about yourself
Ans. My name is gaurav kumar but you call me gaurav i am hard working bachelor of science in basic computer knowledge I did the work 1 year experience Tata Trent and v- Bazzar pvt ltd
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Q2. My name is gaurav kumar
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Q3. I am from agra My study b.sc 3 year complet
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Q4. Working experience 1 year tata Trent
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Q5. Apparel floor knowledge and hard work
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Q1. Witch what phone are you using? and what about your uses .
Ans. 
I am currently using an iPhone X for both personal and professional use.
• I use my phone for communication with clients and colleagues through calls, emails, and messaging apps.

• I also use it for scheduling appointments and managing my calendar.

• For personal use, I use it for social media, entertainment, and staying connected with friends and family.

• The iPhone X's camera is also great for capturing photos and videos for wo
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Q2. I am using MI Brand phone and my use’s is camera photo video editing online payment net banking gaming and ext
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Satisfying Competitive Test

Q1. Related Work History
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Q2. Introduction and
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Q1. What is your Work experience
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Q2. What do you know about retail
Ans. 
Retail involves the sale of goods or services to consumers through various channels such as brick-and-mortar stores, online platforms, and mobile apps.
• Retail involves selling products or services directly to consumers

• It includes various channels like physical stores, e-commerce websites, and mobile apps

• Retailers often purchase products from wholesalers or manufacturers and sell them at a markup to make a profit

• Customer...read more
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Q3. How would you present your self to Coustmer
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Q4. What do you know about conversion
Ans. 
Conversion refers to turning leads or prospects into paying customers through sales techniques and strategies.
• Conversion rate is the percentage of visitors who take a desired action, such as making a purchase or filling out a form.

• Conversion optimization involves testing and improving various elements of a sales process to increase the conversion rate.

• Common strategies for improving conversion include A/B testing, crea...read more
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Q5. What is up sale and cross sale
Ans. 
Upselling is persuading a customer to buy a more expensive item, while cross-selling is selling related or complementary products.
• Upselling involves convincing a customer to purchase a higher-end version of the product they are interested in.

• Cross-selling involves offering additional products that complement or enhance the original purchase.

• Example of upselling: Suggesting a customer upgrade to a premium version of a s...read more
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Basic mathematics and retail sector questions

Q1. Can you tell me about yourself?
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Q2. What is product knowledge?
Ans. 
Product knowledge is understanding the features, benefits, and uses of a product or service.
• Understanding the features and specifications of the product

• Knowing the benefits and advantages it offers to customers

• Being aware of how the product can be used in different scenarios

• Having knowledge of competitors' products and how they compare

• Being able to effectively communicate the value of the product to potential customers
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Q1. Tell me about your self
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Q2. How can deal with customer
Ans. 
Effective customer interaction involves active listening, empathy, and problem-solving to ensure satisfaction and build loyalty.
• Listen actively: Pay attention to the customer's needs and concerns without interrupting.

• Empathize: Show understanding by acknowledging their feelings, e.g., 'I understand how frustrating that must be.'

• Provide solutions: Offer clear options to resolve issues, such as 'We can replace the item o...read more
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Q3. How can improve our sell
Ans. 
Enhancing sales can be achieved through personalized service, effective communication, and leveraging customer feedback.
• Personalize customer interactions: Use customer names and remember previous purchases to create a connection.

• Train staff on product knowledge: Ensure associates can confidently answer questions and recommend products.

• Utilize upselling techniques: Suggest complementary products during the sales process...read more
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Q4. What are the expectation?
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Q5. You can build your career
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Q6. Improve your skill then achieve next position?
Ans. 
To advance as a Customer Sales Associate, I focus on skill enhancement through training, feedback, and practical experience.
• Participate in sales training workshops to learn new techniques and strategies.

• Seek feedback from supervisors and peers to identify areas for improvement.

• Practice active listening to better understand customer needs and tailor solutions.

• Set personal sales goals and track progress to stay motivated...read more
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Q1. Sale this pen and show me
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Q2. How to handle the customer
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Q3. How to speak with customer
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