SILA Group (India) Shift Engineer Interview Questions and Answers

Customer satisfaction can be resolved by addressing their concerns promptly and effectively.

• Listen to customer feedback and take it into consideration

• Provide timely and efficient solutions to customer issues

• Train staff to handle customer complaints professionally

• Offer incentives or discounts to appease dissatisfied customers

• Implement a customer feedback system to continuously improve service

Operating a dark store or hub involves managing inventory, picking orders, and coordinating deliveries in a closed-off facility.

• Implement an efficient inventory management system to keep track of stock levels and order fulfillment

• Train staff on proper picking and packing procedures to ensure accuracy and speed

• Coordinate with delivery partners to schedule timely and cost-effective deliveries

• Maintain a clean and organize...read more

FIFO tracking involves monitoring and managing inventory based on the first-in, first-out principle.

• Ensure products are stored in a way that allows for easy access to older items first

• Label products with their arrival dates to easily identify which ones need to be used first

• Regularly check inventory levels and rotate stock accordingly

• Use inventory management software to automate FIFO tracking

• Train staff on FIFO princip

Delivery executives can be managed by setting clear expectations, providing proper training, offering incentives, and monitoring performance.

• Set clear expectations for delivery timings, customer service, and communication.

• Provide proper training on navigation, customer interaction, and safety protocols.

• Offer incentives such as bonuses for meeting targets or providing excellent service.

• Monitor performance through GPS tr...read more