Shriram General Insurance Senior Claims Executive Interview Questions and Answers

Q1. No Questions. Typing - Screen manipulation
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Q2. Finding information using provided sources
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Q1. Tell me about a time when you had to utilize multiple applications in order to process a claim.
Ans. 
I had to utilize multiple applications to process a claim for a customer who had both auto and home insurance policies.
• I accessed the auto insurance system to verify coverage and details of the claim.

• I then logged into the home insurance system to gather information on the property and any relevant policies.

• I used a claims processing software to input and track the details of the claim across both policies.

• I communicat...read more
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Q2. Are you willing to work occasional overtime when needed?
Ans. 
Yes, I am willing to work occasional overtime when needed.
• I understand the importance of meeting deadlines and am willing to put in extra hours when necessary

• I have previous experience working overtime and have been able to successfully manage my time and workload

• I am committed to the success of the team and am willing to go above and beyond to ensure tasks are completed on time
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Q1. What is your previous company experience?
Ans. I have 2years in claims executive billing and audit
Answered by Thirumala Ravali
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Q2. Explain the roles and responsibilities?
Ans. Check the member documents, processing the billing
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Q3. Why previous company job leave me?
Ans. Carrier growth and improve my skills in another company
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Q4. Explain the member cashless claim mandatory documents?
Ans. Cashless Authouztion letter All original documents discharge summary Final bill with breakups, patients paid cash paid receipts, patient Id proofs.
Answered by Thirumala Ravali
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Q5. How any types in claims?
Ans. 
There are several types of claims including property, liability, auto, health, and workers' compensation.
• Property claims involve damage to physical property such as homes or vehicles.

• Liability claims involve someone being held responsible for causing harm or injury to another person.

• Auto claims involve damage to vehicles and injuries sustained in car accidents.

• Health claims involve medical expenses and treatments cover...read more
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ABOUT INSURENCE AND TECHNICAL

Q1. ABOUT INSURANCE POLICY AND TECHNICAL
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Q1. What you know about processs of reimbursement
Ans. 
Reimbursement process involves submitting claims for payment of services or expenses incurred.
• Reimbursement process starts with submitting a claim form with necessary documentation.

• The claim is then reviewed by the insurance company or employer to determine eligibility.

• Once approved, the reimbursement is processed and payment is issued to the claimant.

• Examples of reimbursement include medical expenses, travel expenses,
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Q2. What's cashless claim
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Discussion on general topic

Q1. It was 1 hr 30 mins round consisting of Aptitude check, role play and questions regarding my previous experiences.
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Q1. Salary and other benefits negotiation round
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Q1. Tell me about your self
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Q2. What you know about insurance in specificaly about health insurance
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Q1. How does the truck's radiator work?
Ans. 
The truck's radiator works by cooling the engine coolant through a series of tubes and fins, dissipating heat generated by the engine.
• The radiator is filled with coolant, usually a mixture of water and antifreeze, which absorbs heat from the engine.

• As the hot coolant flows through the radiator, air passing over the fins helps to cool it down.

• The cooled coolant then circulates back to the engine to absorb more heat, mai...read more
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Q1. Basis details of my self
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Q2. Experience of myself
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