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ShareChat Technical Support Executive Interview Questions and Answers

Updated 5 Jun 2024

ShareChat Technical Support Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Share chat support Chatroom
  • Ans. 

    Chat support chatroom is a platform where customers can interact with support agents in real-time.

    • Chat support chatroom allows customers to ask questions and receive immediate assistance.

    • Support agents can handle multiple customer inquiries simultaneously in a chatroom.

    • Chat support chatroom can be integrated with AI chatbots to provide automated responses.

    • Customers can also share files, screenshots, and other relevant ...

  • Answered by AI
  • Q2. And technical support Chatroom

Interview Preparation Tips

Interview preparation tips for other job seekers - Officel

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tellme about yourself and How long you will stay if we hire you??

Interview Preparation Tips

Interview preparation tips for other job seekers - They look for genuine reason and how confident we are.nothing much complicated.

I applied via Recruitment Consultant and was interviewed before Jun 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. No relevant questions to the job
  • Q2. Basic English tests

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are qualified above graduation, this is not the job you should be looking for.

I was interviewed before Apr 2021.

Round 1 - Telephonic Call 

(2 Questions)

Round duration - 45 Minutes
Round difficulty - Medium

It was in the mid day and since I applied for a Frontend role the discussion was majorly around data structure and bit of Javascript.
The interviewer was helping and good listener.

  • Q1. 

    Merge Two Sorted Linked Lists Problem Statement

    You are provided with two sorted linked lists. Your task is to merge them into a single sorted linked list and return the head of the combined linked list.

    ...
  • Ans. 

    Merge two sorted linked lists into a single sorted linked list without using additional space.

    • Create a dummy node to start the merged list

    • Compare the values of the two linked lists and add the smaller value to the merged list

    • Move the pointer of the merged list and the pointer of the smaller value list

    • Continue this process until one of the lists is fully traversed

    • Append the remaining elements of the other list to the me

  • Answered by AI
  • Q2. 

    Sort 0 1 2 Problem Statement

    Given an integer array arr of size 'N' containing only 0s, 1s, and 2s, write an algorithm to sort the array.

    Input:

    The first line contains an integer 'T' representing the n...
  • Ans. 

    Sort an array of 0s, 1s, and 2s in linear time complexity.

    • Use three pointers to keep track of 0s, 1s, and 2s while traversing the array.

    • Swap elements based on the values encountered to sort the array in-place.

    • Time complexity should be O(N) and space complexity should be O(1).

  • Answered by AI
Round 2 - Face to Face 

(3 Questions)

Round duration - 60 Minutes
Round difficulty - Medium

It was more of a in depth round on the framework I'm working on and problem solving.

  • Q1. What is the event loop and what is its significance?
  • Ans. 

    The event loop is a mechanism in programming that allows for asynchronous execution of code.

    • The event loop is a key component in JavaScript's runtime environment, responsible for handling asynchronous operations.

    • It continuously checks the call stack for any pending tasks and executes them in a non-blocking manner.

    • The event loop ensures that the program remains responsive by allowing other code to run while waiting for ...

  • Answered by AI
  • Q2. Can you provide examples of output-based questions in JavaScript that utilize browser APIs?
  • Ans. 

    Output-based questions in JavaScript using browser APIs

    • Example 1: Write a script that uses the Geolocation API to display the user's current location on a map

    • Example 2: Create a program that uses the Web Audio API to play a sound when a button is clicked

    • Example 3: Develop a web page that uses the Canvas API to draw a simple animation

  • Answered by AI
  • Q3. How would you design a system to support localization in a mobile app?
  • Ans. 

    Designing a system to support localization in a mobile app

    • Use resource files to store localized strings for different languages

    • Implement a language selection feature for users to choose their preferred language

    • Utilize localization libraries or frameworks to streamline the process

    • Consider cultural differences when localizing content, such as date formats and currency symbols

  • Answered by AI
Round 3 - Face to Face 

(3 Questions)

Round duration - 75 Minutes
Round difficulty - Hard

It was more of a fitment/managerial round.
Didn't had any coding questions, but was asked more on approaches and optimisations.
Discussions on the project you have worked on.

  • Q1. You need to find the fastest 3 horses out of a group, given that you can only race 5 horses at a time. How would you approach this problem?
  • Ans. 

    To find the fastest 3 horses out of a group with 5 horses racing at a time, we can use a tournament style approach.

    • Divide the horses into groups of 5 and race them against each other. This will give you the fastest horse in each group.

    • Take the winners from each group and race them against each other. The top 3 horses in this final race will be the fastest 3 overall.

    • Keep track of the results and compare the timings to d

  • Answered by AI
  • Q2. How do you debug the root cause of lag on a screen?
  • Ans. 

    To debug lag on a screen, analyze code, check for memory leaks, optimize rendering, and use profiling tools.

    • Analyze code to identify any inefficient algorithms or operations causing lag.

    • Check for memory leaks that could be impacting performance.

    • Optimize rendering by reducing the number of draw calls, optimizing shaders, and minimizing overdraw.

    • Use profiling tools like Xcode Instruments or Android Profiler to identify p

  • Answered by AI
  • Q3. Can you explain the architecture of the app you have recently worked on?
  • Ans. 

    The app I recently worked on is a social media platform for sharing photos and connecting with friends.

    • The app follows a client-server architecture, with the client being the mobile app and the server handling data storage and processing.

    • The client side is built using React Native for cross-platform compatibility.

    • The server side is implemented using Node.js with a MongoDB database for storing user data and photos.

    • The a...

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI applied for the job as SDE - 1 in GurgaonEligibility criteriaNo criteriaCars24 interview preparation:Topics to prepare for the interview - Data Structures Algorithms, Javascript, System DesignTime required to prepare for the interview - 1 MonthInterview preparation tips for other job seekers

Tip 1 : Get your JS fundamentals right (if applying for a Frontend role, https://javascript.info/ is a good start)
Tip 2 : Apart from preparing data structures, practise on the communication skills as well (prepare your introduction, be a good listener and on spot improvisation plays key roles)

Application resume tips for other job seekers

Tip 1 : highlight projects related to the job profile in your resume and mention what was your contribution in them precisely in 1/2 lines.
Tip 2 : Include URLs to applications/projects that you have build and your achievements/blog (if any)

Final outcome of the interviewSelected

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Will check your language skills
  • Q2. Screening oif your resume
Round 3 - Aptitude Test 

Typeing test was given speed of minimum 29/wp with 98% of accuracy

Round 4 - HR 

(3 Questions)

  • Q1. General questions like experience
  • Q2. How you will manage cold calls
  • Ans. 

    I will start with a friendly introduction and try to understand their needs before pitching my product/service.

    • Introduce myself and the company

    • Ask if they have a few minutes to talk

    • Try to understand their needs and requirements

    • Pitch my product/service accordingly

    • Handle objections and provide solutions

    • Thank them for their time and follow up if necessary

  • Answered by AI
  • Q3. And about your speeking skils

Interview Preparation Tips

Interview preparation tips for other job seekers - All the process will be done on same day, for me it took 4hrs
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Need good company to work i will give 100%
  • Q2. Best companies to work

Interview Preparation Tips

Interview preparation tips for other job seekers - I have good experience in customer service need to work in same work
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What’s your previous experience
  • Ans. 

    I have 3 years of experience as a data analyst in the finance industry.

    • Worked with large datasets to extract meaningful insights

    • Performed data cleaning, transformation, and visualization

    • Created and maintained dashboards and reports for stakeholders

    • Conducted statistical analysis and built predictive models

    • Collaborated with cross-functional teams to identify business opportunities

  • Answered by AI
  • Q2. What’s your skills for the current role
  • Ans. 

    I have strong skills in data analysis, including proficiency in statistical analysis, data visualization, and programming languages such as Python and SQL.

    • Proficient in statistical analysis techniques

    • Skilled in data visualization using tools like Tableau

    • Strong programming skills in Python and SQL

    • Experience with data cleaning and preprocessing

    • Ability to interpret and communicate insights from data

    • Familiarity with machin...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Udaan Data Analyst interview:
  • SQL
  • Python
Interview preparation tips for other job seekers - Good to have python and sql skills and for data analyst these skills are must plus one visualisation tool
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with a background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries, complaints, and technical issues

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. How can you handle frustrated customers
  • Ans. 

    I handle frustrated customers by actively listening, empathizing, and finding solutions to their problems.

    • Listen actively to understand their concerns

    • Empathize with their emotions and show understanding

    • Offer solutions or alternatives to resolve their issues

    • Remain calm and professional throughout the interaction

    • Follow up to ensure the problem is resolved to their satisfaction

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join our company
  • Ans. 

    I am impressed by your company's reputation for excellent customer service and innovative solutions.

    • Your company has a strong reputation for providing excellent customer service

    • I am excited about the opportunity to work with a company that values innovation and creativity

    • I believe that my skills and experience align well with the values and goals of your company

  • Answered by AI
  • Q2. Where can we see you in next 2 years if given an opportunity
  • Ans. 

    In the next 2 years, I see myself excelling in my role as a Customer Support Executive, taking on more responsibilities, and contributing to the growth of the company.

    • Continuing to provide excellent customer service and resolving issues efficiently

    • Taking on leadership roles within the customer support team

    • Participating in training programs to enhance my skills and knowledge

    • Contributing innovative ideas to improve custo...

  • Answered by AI

Interview Questionnaire 

1 Question

  • Q1. Various types of pressure handling
  • Ans. 

    Various types of pressure handling

    • Positive pressure

    • Negative pressure

    • Differential pressure

    • Static pressure

    • Absolute pressure

    • Gauge pressure

  • Answered by AI

I was interviewed in Mar 2022.

Round 1 - Face to Face 

Round duration - 120 Minutes
Round difficulty - Medium

Machine Coding Round
2 Hours in Total
15 Mins for Question Explaination and Doubts
1.5 Hours for coding
15 mins to discuss the approach 

Timing - 3 to 5 pm (They are flexible)
Interviewer was very patient and helped me understand the question

Round 2 - Face to Face 

(2 Questions)

Round duration - 60 Minutes
Round difficulty - Medium

2 Data Strucutre Questions
Timing 5-6 pm (They are flexible)
Google Meet
Online IDE

  • Q1. 

    Unique Binary Search Trees Problem Statement

    Given an integer 'N', your task is to compute the number of structurally unique BSTs (binary search trees) that can be formed using an exact number of 'N' uniq...

  • Ans. 

    The task is to compute the number of structurally unique BSTs that can be formed using an exact number of unique values.

    • Use dynamic programming to solve the problem efficiently.

    • The number of structurally unique BSTs can be calculated using Catalan numbers.

    • For N nodes, the number of structurally unique BSTs is given by the Nth Catalan number.

    • Example: For N=3, the number of structurally unique BSTs is 5.

  • Answered by AI
  • Q2. 

    Subsequences of String Problem Statement

    You are provided with a string 'STR' that consists of lowercase English letters ranging from 'a' to 'z'. Your task is to determine all non-empty possible subsequen...

  • Ans. 

    Generate all possible subsequences of a given string.

    • Use recursion to generate all possible subsequences by including or excluding each character in the string.

    • Maintain a current index to keep track of the characters being considered.

    • Append the current character to each subsequence generated so far.

    • Recursively call the function with the next index to include or exclude the next character.

    • Base case: When the current ind...

  • Answered by AI
Round 3 - HR 

Round duration - 60 Minutes
Round difficulty - Easy

HIRING MANAGER ROUND

Discussion about the organisation now questions

Interview Preparation Tips

Professional and academic backgroundI applied for the job as SDE - 1 in BangaloreEligibility criteriaNASwiggy interview preparation:Topics to prepare for the interview - Dynamic Programming, Basic OOPS, Commonly Asked Algorithms (Kadane’s, Dutch National Flag and more), Data Structures (Heaps, Stack, Queues, HashMaps and more), Low Level Design (Machine Coding)Time required to prepare for the interview - 2 monthsInterview preparation tips for other job seekers

Tip 1 : Practice is they to success, every person will need a different path for preparation, the resources that you should use will depend upon your current expertise.
Tip 2 : For Machine Coding Rounds speed is key, you need to practice atleast 20 questions, Try to figure out techniques to common out code, code out your first question, and then spend good 2-3 hours in reducing no of lines and removing redundancy, try to note down methods you used to achieve less redundancy and for all the next questions you practice try to achieve that same quality from the beginning which will automatically increase your speed
Tip 3 : Do company wise preparation, look for interview experiences and try to map out commonly asked questions and categories of those questions and practice accordingly

Application resume tips for other job seekers

Tip 1 : If applying for any non FE role (or any role that does not require designing or creative skills) keep a minimalistic resume
Tip 2 : Ensure to add a summary at the top which mentions all the criterias HRs consider while short listing resumes (Experience, Degree and Branch, Languages you have experience in, City, Willingness to Relocate, Notice Period, If already on notice period mention your last working day)

Final outcome of the interviewSelected

Skills evaluated in this interview

ShareChat Interview FAQs

How many rounds are there in ShareChat Technical Support Executive interview?
ShareChat interview process usually has 1 rounds. The most common rounds in the ShareChat interview process are Technical.
What are the top questions asked in ShareChat Technical Support Executive interview?

Some of the top questions asked at the ShareChat Technical Support Executive interview -

  1. Share chat support Chatr...read more
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ShareChat Technical Support Executive Interview Process

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