SEW Infrastructure Senior Customer Service Executive Interview Questions and Answers

Design parameters for steel structure

• Load capacity and distribution

• Material strength and durability

• Environmental factors such as wind and seismic activity

• Connection details and joint design

• Fire resistance and protection measures

I have 5 years of exposure to STAAD software.

• I have used STAAD for various structural analysis and design projects.

• I am proficient in using STAAD for modeling, analysis, and design of steel and concrete structures.

• I have experience in using STAAD for seismic analysis and design of structures.

• I have also used STAAD for foundation design and analysis.

• I keep myself updated with the latest versions and features of STAAD so

Manpower mobilization refers to the process of deploying and managing personnel for a specific project or task.

• Identifying the required personnel for a project

• Recruiting and hiring personnel

• Training and orienting personnel to the project

• Assigning roles and responsibilities to personnel

• Managing personnel performance and productivity

• Ensuring compliance with labor laws and regulations

• Examples include mobilizing a construc...read more

Cost control in project can be achieved through effective planning, monitoring and controlling of project expenses.

• Create a detailed project budget and stick to it

• Track expenses regularly and adjust budget as needed

• Identify and eliminate unnecessary expenses

• Negotiate with vendors for better pricing

• Implement cost-saving measures without compromising quality

• Use project management tools to monitor expenses and progress

• Reg...read more

Handling clients requires effective communication, understanding their needs, and providing timely solutions.

• Listen actively to their concerns and requirements

• Communicate clearly and professionally

• Provide timely updates and solutions

• Build a strong relationship based on trust and respect

• Be proactive in identifying and addressing potential issues

• Ensure customer satisfaction by going above and beyond expectations

Manpower mobilization flow chart involves identifying needs, planning, recruitment, training, and deployment.

• Identify the need for manpower

• Plan the recruitment process

• Source and screen candidates

• Conduct interviews and assessments

• Select and hire candidates

• Provide training and orientation

• Deploy manpower to required locations