Sainsburys Customer Manager Interview Questions and Answers

Q1. What do you know about sales?
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Q2. What is your hobbies, experience and education qualification.
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Q1. How much experience do you have?
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Q2. Why did you leave your job?
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Q3. Why did you leave that job?
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Solve customer problems

Solving the customer's problem and getting a good review for the company and be friendly with the people who order from it in future

First listen to the problems of the planet, what it wants and what it does not want, work accordingly.

Understanding each other and conveying your message to them well and working well in a team

Q1. Tell me something about yourself?
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Q2. Are you experienced or fresher? If experienced, then tell us about your work profile, your responsibilities and years of experience?
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Q1. No question only typing speed
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Q1. What are you like are profile
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I don't have specific details on the aptitude test used by Asian Paints for hiring or assessment purposes. However, it's common for aptitude tests to assess numerical reasoning, verbal reasoning, logical reasoning, and sometimes include situational judgment questions.

Q1. Tell me about your self
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Q2. Thanku for giving my opputonity my name is md asif ahemd i am 22 years old
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Q3. Tell me about your experince
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Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.

Q1. What is your understanding of emotional intelligence?
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Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
• Emotional intelligence involves self-awareness and self-regulation.

• It also includes empathy and social skills.

• Example: Being able to remain calm and composed in a stressful customer interaction.

• Example: Understanding and responding appropriately to a customer's emotions.
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Q2. What is the role of technical customer service?
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Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
• Assisting customers with technical issues related to products or services

• Troubleshooting problems and providing solutions

• Explaining technical information in a clear and understandable way

• Offering guidance on how to use products or services effectively

• Escalating complex technical issues to higher level suppor
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Q3. What is the difference between customer service and technical support?
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Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
• Customer service involves addressing general inquiries and providing assistance with products or services.

• Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.

• Customer s...read more
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Q4. What are technical skills in customer service?
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Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
• Proficiency in using customer relationship management (CRM) software

• Ability to troubleshoot technical issues remotely

• Knowledge of online chat platforms and ticketing systems

• Experience with data entry and analysis for customer support

• Familiarity with social media platforms for customer interaction
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Q5. What is customer satisfaction?
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Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
• Customer satisfaction is the result of meeting or exceeding customer expectations.

• It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

• Measuring customer satisfaction can be done through surveys, feedback forms, a...read more
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Q1. Knowledge of jewelry.
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Q2. Calculate of making charge.
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Q1. Salary regarding question.
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Q2. About company.
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