Sahyogini NGO Customer Service Associate Interview Questions and Answers

Interview preparation tips for other job seekers - You should be fully groomed, confident and must opt for a position which matches your skills

Interview preparation tips for other job seekers - Try to always be friendly with the interviewer, start with a smile, your smile makes a lot of difference, talk to the interviewer as if you are having a very normal conversation with your friend, never get nervous that will be your drawback in an interview, just smile be casual and talk like you are talking to a friend! This worked for me and will work for anyone

Interview preparation tips for other job seekers - Just be your self don't be nervous, they will not ask you very hard questions. Just always remember that amazon thinks for the customer more then anything and it is learning every day with amazon.

Topics to prepare for Amazon Customer Service Associate interview:

• Hindi Typing

Interview preparation tips for other job seekers - Know your career goals.
Plan ahead
Get resume and cover letter help
Use all job search resources
Customize your resume
Search companies
Apply with confidence
Schedule international interviews

Interview preparation tips for other job seekers - Be prepared.. And learn grammar If you haven't learnt it yet... The first round of interview focuses on grammar and writing skills, Check your skills online before giving interview by giving mock test of sentence completion and rearrange..

Interview preparation tips for other job seekers - Be confident
Have proper knowledge about your work experience
Make your CV precis and do adhere to it
Be honest

Interview preparation tips for other job seekers - Don't get tension about the interview and always gone only with your opinion

Round: Just a minute
Experience: In this round, students are tested are supposed to speak on particular topic for just a minute. I was given 5 topics and asked me to speak about it for 1 min. I spoke about Make in India initiative. They mainly test your sentence framing ability and how you are connecting the sentences to make meaningful sense.
Tips: Just be cool and make your points before you speak.

Round: LOgical ability and reasoning
Experience: In this round, They test you on your logical skills. It's an online test with different sections. It has 40 questions which are to be answered in 60 minutes. They categorize students depending on their scores. I didn't do that great so i was sent to customer service associate. Only very few were sent to TRMS.
Tips: It's general logical ability and reasoning test. Peace of mind is what you needed to do well.

Round: verbal and typing
Experience: It's an online test. It has different modules like to fill the blanks in general sentences, type the sentences what you hear,etc. at last you will given a scenario and ask you to write letter. You will be given maximum of 9 minutes. Your score depends on content and time left at the submission. Clearing this round is easy if you are good at typing.
Tips: Stay cool and be fast at typing.

Round: HR Interview
Experience: HR Round was lengthy and I really enjoyed answering. They test you in marketing experience and whether you have minimum knowledge about the role what you are going to take.
Tips: Just stay what you are.

Round: voice versant
Experience: This round is all about testing your speaking and listening skills. In this round, You are needed to speak what you hear, Listen to a story and repeat the same in stipulated round. It's all about listening keenly and speaking exactly what you hear. At the beginning, I didn't understand why it is showing repeat. I repeated which i was not supposed to do. I was confused. I didn't clear the round. But still i was offered CSA with Low package.

Skills: Logical Reasoning, Verbal Ability, Verbal Communication Skills
College Name: JB Institute of Engineering and Technology
Motivation: I really liked the work culture of the company. No agreements an

Round: Resume Shortlist
Experience: The Senior Manager asked a group of candidates to assemble in a meeting hall and seated us . Then he started giving general instructions about the company, company's work nature and salary, incentives and work shifts etc. so he asked us those who are not willing to work in night shift please raise your hands. few of them raised and he told them to walk out immediately. so i learned that it was his way of filtering candidates. And started going through resumes and self introduction process.
Tips: Be strong in your communication and be clear with grammar.

Round: Test
Experience: This level was based on the typing skills you have and your vocabulary . And with a time constraint. This test was to check the critical thinking of the candidate in stress.
Tips: Improve your typing skills without making any spelling mistakes . and also improve critical thinking.
Duration: 30 minutes
Total Questions: 24

Round: Voice process
Experience: This round was to check the Voice audibility of the candidate and clarity of communication over phone.
Tips: Improve your command over English . Be clear while you speak.

Skills: comminication, typing, voice, Stress management
College Name: RVS COLLEGE OF ENGINEERING AND TECHNOLOGY