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SaasAnt Infotech Technical Support Engineer Interview Questions and Answers

Updated 19 Mar 2021

SaasAnt Infotech Technical Support Engineer Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. What is customer support and good customer support?
  • Ans. 

    Customer support is providing assistance and resolving issues for customers.

    • Good customer support involves being responsive and empathetic to customers' needs.

    • It also requires clear communication and timely resolution of issues.

    • Examples of good customer support include personalized interactions, proactive problem-solving, and going above and beyond to exceed expectations.

  • Answered by AI

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Group Activity 

(2 Questions)

  • Q1. Advantage and disadvantage of smart phones
  • Ans. 

    Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.

    • Advantage: Convenient access to information, communication, and entertainment

    • Advantage: Enhanced productivity with apps and tools

    • Disadvantage: Potential distractions from notifications and social media

    • Disadvantage: Privacy concerns with data collection and security risks

  • Answered by AI
  • Q2. Advantage and disadvantage of online education
  • Ans. 

    Online education offers flexibility but lacks in-person interaction.

    • Advantage: Flexibility to study at own pace and schedule.

    • Advantage: Access to a wide range of courses and resources from anywhere.

    • Disadvantage: Lack of in-person interaction with teachers and peers.

    • Disadvantage: Potential for distractions and lack of motivation without a structured environment.

    • Disadvantage: Limited hands-on learning experiences for cer

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

    • 5 years of experience in technical support

    • Proficient in troubleshooting hardware and software issues

    • Strong communication and problem-solving skills

  • Answered by AI
  • Q2. What makes you a suitable candidate for this position?
  • Ans. 

    I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.

    • Extensive experience in troubleshooting technical issues

    • Strong knowledge of various operating systems and software applications

    • Excellent communication skills to effectively assist customers

    • Proven track record of resolving complex technical problems efficiently

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to answer, but consider real-time scenarios.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First Round was assessment test round, Which includes English + Cognitive questions

Round 2 - Technical 

(1 Question)

  • Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Communication round 

(1 Question)

  • Q1. Brief self introduction
Round 2 - Technical 

(1 Question)

  • Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Sql and Linux questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Sql query , database connectivity,
  • Q2. Unix commands , grep, find, sed
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Amrita Vishwa Vidyapeetham, Amritapuri Campus and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Hackerrank medium - hard lavel questions

Round 2 - Technical 

(2 Questions)

  • Q1. DSA question of finding the largest element and it's occurrence. Along with time complexity.
  • Q2. OOP, DBMS and all fundamentals
Round 3 - HR 

(2 Questions)

  • Q1. Project related question and why IBM?
  • Q2. Explain the issues handled in previous project

Interview Preparation Tips

Topics to prepare for IBM Technical Support Engineer interview:
  • DBMS
  • DSA
  • OOP
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Sort the list and take out 2nd minimum
  • Ans. 

    Sort the list of strings and remove the 2nd minimum element.

    • Sort the list of strings in ascending order.

    • Remove the 2nd element from the sorted list.

  • Answered by AI
  • Q2. Define append and extend.
  • Ans. 

    Append adds a single element to the end of a list, while extend adds multiple elements to the end of a list.

    • Append adds a single element to the end of a list.

    • Extend adds multiple elements to the end of a list.

    • Example: list1 = [1, 2, 3], list2 = [4, 5], list1.append(4) will result in list1 = [1, 2, 3, 4], list1.extend(list2) will result in list1 = [1, 2, 3, 4, 5]

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - good

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

There were five rounds
1. HR screening
2. Technical Test
3. IVR test
4. Manager round
5. Offer letter discussion

Round 2 - Technical 

(2 Questions)

  • Q1. Computer Network Question
  • Q2. Group Discussion
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Sql constraint , primary key, unique and foreign key

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

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SaasAnt Infotech Technical Support Engineer Salary
based on 7 salaries
₹4.4 L/yr - ₹6.2 L/yr
16% more than the average Technical Support Engineer Salary in India
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SaasAnt Infotech Technical Support Engineer Reviews and Ratings

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5.0/5

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4.0

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4.0

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4.0

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4.0

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