Ricoh Office Assistant Interview Questions and Answers

Q1. How do you measure success at work?
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Q2. What are your career goals? Have they changed?
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Q3. How do you maintain work-life balance?
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Q1. Application knowledge
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Q1. What do you know about depreciation
Ans. 
Depreciation is the allocation of the cost of a tangible asset over its useful life.
• Depreciation is a non-cash expense that reflects the decrease in value of an asset over time.

• It is used to spread the cost of an asset over its useful life for accounting and tax purposes.

• Common methods of calculating depreciation include straight-line, double declining balance, and units of production.

• Examples of depreciable assets inc...read more
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Q2. What do you know about Capgemini
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Capgemini is a global consulting and technology services company.
• Capgemini is a multinational corporation headquartered in Paris, France.

• It provides consulting, technology, professional, and outsourcing services.

• Capgemini operates in over 40 countries and has around 270,000 employees worldwide.

• The company offers services in various industries including automotive, banking, and healthcare.

• Capgemini is known for its expe...read more
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Q1. How many SLA are there in your current process
Ans. 
There are 5 SLAs in my current process.
• There are 5 SLAs in total

• Each SLA has specific metrics and targets to be met

• Examples of SLAs include response time, resolution time, and quality standards
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Q2. 1.journal, 2 reports, 3.reconciliation & 4.client service desk
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Q1. About accounts golden rules
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Q2. About previous company invoice processing
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Q1. Journal entry for prepaid expenses
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Journal entry for prepaid expenses involves debiting Prepaid Expense account and crediting Cash or Bank account.
• Prepaid expenses are expenses paid in advance but not yet incurred.

• To record prepaid expenses, debit the Prepaid Expense account and credit Cash or Bank account.

• Example: Journal entry for prepaid rent of $1,200 would be: Debit Prepaid Rent $1,200 and Credit Cash/Bank $1,200.
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Q2. Journal entry for dividend
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Journal entry for dividend involves debiting retained earnings and crediting dividends payable or cash account.
• Debit retained earnings to decrease equity

• Credit dividends payable or cash account to show payment to shareholders

• Dividends are not an expense, but a distribution of profits

• Journal entry: Debit Retained Earnings, Credit Dividends Payable or Cash
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Q1. Handling client visit
Ans. 
Handling client visits involves preparation, professionalism, and excellent communication skills.
• Prepare the meeting room or office space in advance

• Greet the client warmly and professionally

• Listen actively to the client's needs and concerns

• Offer refreshments or amenities as appropriate

• Provide any necessary materials or information

• Follow up with a thank you note or email after the visit
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Q2. Talk about end to end process
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End to end process refers to the complete workflow from start to finish of a particular task or project.
• Identifying the initial requirements or goals

• Planning and strategizing the steps to achieve those goals

• Executing the plan

• Monitoring progress and making adjustments as needed

• Completing the task or project and evaluating the outcomes
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Q3. Reason for job change
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Q4. Better carrier opportunities
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Q1. Knowledge check re obligation management
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Aptitude test, reasoning test & general knowledge test like computer basics

Group discussion with teams

Q1. Technical round regarding computer application
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Q1. HR round with salary discussion and job role
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