Q2 Software Service Desk Engineer Interview Questions and Answers

Antivirus is a software designed to detect and remove malicious software from a computer system.

• Antivirus software scans files and programs for known viruses and malware.

• It can also detect and remove new and unknown threats using behavioral analysis.

• Antivirus software should be regularly updated to stay effective against new threats.

• Examples of popular antivirus software include Norton, McAfee, and Avast.

Software installation involves downloading, running the installer, and following prompts.

• Download the software from a trusted source

• Run the installer and follow the prompts

• Choose the installation location and any additional options

• Wait for the installation to complete

• Restart the computer if prompted

• Test the software to ensure it is working properly

Remote software can be installed using remote access tools or deployment software.

• Use remote access tools like TeamViewer, AnyDesk, or Remote Desktop Connection to remotely access the target computer and install the software.

• Use deployment software like SCCM, PDQ Deploy, or GPO to push the software installation to multiple computers at once.

• Ensure that the target computer meets the software's system requirements before...read more

ifconfig is used in Linux/Unix systems to configure network interfaces while ipconfig is used in Windows to view and renew IP addresses.

• ifconfig is used in Linux/Unix systems while ipconfig is used in Windows

• ifconfig is used to configure network interfaces while ipconfig is used to view and renew IP addresses

• ifconfig displays information about network interfaces such as IP address, netmask, and MAC address while ipconf...read more

Blue dump error is a Windows operating system error that occurs when the system crashes and displays a blue screen.

• Also known as Blue Screen of Death (BSOD)

• Caused by hardware or software issues

• Displays error code and information about the crash

• Can be analyzed using Windows Debugger tool

To install a drive, connect it to the computer and follow the prompts to format and assign a drive letter.

• Connect the drive to the computer using a USB cable or internal SATA cable

• Power on the computer and wait for it to recognize the new drive

• Open Disk Management in Windows or Disk Utility in macOS

• Format the drive with a file system such as NTFS or exFAT

• Assign a drive letter to the new drive

• Test the drive to ensure it