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Puthur Infotech

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3.6

based on 153 Reviews

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Puthur Infotech Senior Customer Support Engineer Interview Questions and Answers

Updated 1 Sep 2024

Puthur Infotech Senior Customer Support Engineer Interview Experiences

1 interview found

Senior Customer Support Engineer Interview Questions & Answers

user image srinivas b

posted on 1 Sep 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support engineer with a passion for problem-solving and helping customers.

    • Over 5 years of experience in customer support roles

    • Strong technical background in troubleshooting software and hardware issues

    • Excellent communication skills and ability to work well under pressure

    • Proven track record of resolving complex customer issues efficiently

    • Passionate about providing top-notch customer service and buil

    • Answered by AI
    Add your answer
  • Q2. How many years of experience do you have
  • Ans. 

    I have 8 years of experience in customer support roles, with 4 years specifically in senior customer support engineer positions.

    • 8 years of overall customer support experience

    • 4 years in senior customer support engineer roles

    • Experience in handling complex technical issues

    • Strong communication and problem-solving skills

    • Answered by AI
    Add your answer
  • Q3. Why are u choosing this job
  • Ans. 

    I am choosing this job because of my passion for helping customers and solving technical issues.

    • Passion for helping customers

    • Enjoy solving technical issues

    • Opportunity for growth and learning in a senior role

    • Answered by AI
    Add your answer

Top trending discussions

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Salary Discussions, Hike & Promotions
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fathersahaab
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·
works at
AmbitionBox
New Job, Higher Pay, Now I’m Feeling Awkward
I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Knack Global user image Anonymous

posted on 26 Dec 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Call interview 

(1 Question)

  • Q1. Introduction and questions related to your previous company and your study
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. It's very very easy and share feedback
    • Add your answer
  • Q2. Introduction and backward company roles and responsibilities of previous company
  • Ans. 

    In my previous role as a Customer Service Executive, I was responsible for handling customer inquiries, resolving issues, and providing exceptional service.

    • Managed incoming customer calls and emails to address inquiries and resolve issues

    • Provided product information and assistance to customers

    • Processed orders, returns, and exchanges

    • Maintained customer records and updated information in the database

    • Collaborated with oth...

    • Answered by AI
    Add your answer
Round 4 - Aptitude Test 

It's a normal gernal knowledge test

Round 5 - Behavioral 

(1 Question)

  • Q1. Introduction and some questions
    • Add your answer

Customer Support Executive Interview Questions & Answers

Knack Global user image JAIPUR Shayari

posted on 24 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduction round
    • Add your answer
  • Q2. Yesterday routine
    • Add your answer

Customer Service Executive Interview Questions & Answers

MindGate Solutions user image Anonymous

posted on 24 Apr 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Ctc notice period
    • Add your answer

Customer Service Executive Interview Questions & Answers

Knack Global user image Anonymous

posted on 30 Jan 2023

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
-
Result
No response

I applied via Referral and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. I went for interview today on 12 Pm . after waiting so long... they was announce my name for interview first round. HR rejected me just because I have gap AFTER 12th BETWEEN avition diploma hospitality. I ...
    • Add your answer
  • Q2. Why so much gap between your study
    • Add your answer
  • Q3. Study gap ....//this
    • Add your answer

Interview Preparation Tips

Topics to prepare for Knack Global Customer Service Executive interview:
  • Hr behavior
Interview preparation tips for other job seekers - Sry for grammatical mistake ...// NoT good for me .I have bad experience from knack

Customer Support Executive Interview Questions & Answers

ClearTax user image Vishnu Priya

posted on 16 Nov 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Tax rates , taxation
    • Add your answer
  • Q2. Individual taxation rates
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and conceptual clarity , make sure to prepare tax related for individual completely before interview

Customer Care Executive Interview Questions & Answers

Knack Global user image Anonymous

posted on 28 Mar 2022

I applied via Apna Jobs and was interviewed in Sep 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Aptitude Test 
Round 3 - Typing Test 

(1 Question)

  • Q1. Only type test my speed of typing per minute was 38.
    • Add your answer
Round 4 - Listen 

(1 Question)

  • Q1. Random conversation was played we have to listen it and answer questions based on it, i score 9/10 in 8:23 min total 10 minutes were provided.
    • Add your answer
Round 5 - One-on-one 

(1 Question)

  • Q1. Why Knack global ? Why do you want to connect with us over others.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and relaxed everything went smooth only 3-4 got rejected 85% got selected, just be confident.
More about working at Puthur Infotech

Puthur Infotech Interview FAQs

How many rounds are there in Puthur Infotech Senior Customer Support Engineer interview?
Puthur Infotech interview process usually has 1 rounds. The most common rounds in the Puthur Infotech interview process are HR.

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Puthur Infotech Senior Customer Support Engineer Interview Process

based on 1 interview

Interview experience

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Puthur Infotech Senior Customer Support Engineer Salary
based on 8 salaries
₹2 L/yr - ₹5.7 L/yr
33% less than the average Senior Customer Support Engineer Salary in India
View more details

Puthur Infotech Senior Customer Support Engineer Reviews and Ratings

based on 3 reviews

3.6/5

Rating in categories

2.6

Skill development

3.2

Work-life balance

3.2

Salary

2.8

Job security

4.1

Company culture

2.7

Promotions

2.8

Work satisfaction

Explore 3 Reviews and Ratings
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