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Professional Softec

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Professional Softec Technical Support Executive Interview Questions and Answers

Updated 14 Dec 2023

Professional Softec Technical Support Executive Interview Experiences

1 interview found

Technical Support Executive Interview Questions & Answers

Anonymous

posted on 14 Dec 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Job Fair and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Tax related ,gst ,tds computer etc

Add your answer

Top trending discussions

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Interview Tips & Stories

a business analyst

Best answer to give to HR on why am I on notice!

Hi, I have recently left my job and on my notice with 20 days pending. While giving interviews, when the HR asks me what's the notice I say it's 30 days (officially 60 days). But since only 20 days are left, is it better to tell them outright that I'm on notice or wait for them to ask? 1 or 2 replies I have thought of if they ask why I am already on notice is - "In my current role I was not able to leverage and improve my current skills optimally and it was detrimental to my career path of working towards Product from Business Analyst. With the decision to change company and since I have given quite a few interviews in the last 1.5 months, I decided to put down my papers in order to mitigate the risk of not getting an offer due to a longer notice period." I would like some reviews or feedback on this or is there a better answer to give so that I don't lose much leverage during the interview process. Thanks! P.S. This is for a job in India.

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Interview questions from similar companies

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 5 May 2017

I appeared for an interview before May 2016.

Interview Questionnaire

7 Questions

Q1. Tell me about yourself

Ans.

I am a technical support executive with experience in troubleshooting software and hardware issues.

Experienced in resolving customer queries and providing technical assistance
Proficient in diagnosing and troubleshooting software and hardware problems
Skilled in communicating complex technical concepts to non-technical users
Familiar with various operating systems and software applications
Ability to work under pressure an

Answered by AI

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Q2. Why do you want to work here

Ans.

I want to work here because of the company's reputation, growth opportunities, and alignment with my skills and interests.

Company's reputation: I have heard great things about the company's commitment to customer satisfaction and quality service.
Growth opportunities: I am impressed by the company's focus on employee development and advancement.
Alignment with skills and interests: I have a passion for technical support ...

Answered by AI

Add your answer

Q3. Why did you leave your previous job

Ans.

Seeking better growth opportunities and a more challenging role.

Limited growth opportunities in previous job
Looking for a more challenging role to enhance skills
Seeking a company with better work culture and values
Relocated to a different city or country
Company downsizing or restructuring

Answered by AI

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Q4. Difference between various operating systems.

Ans.

Operating systems differ in their user interface, functionality, and compatibility with hardware and software.

Windows is the most widely used OS, known for its user-friendly interface and compatibility with most software.
MacOS is known for its sleek design and compatibility with Apple hardware and software.
Linux is an open-source OS with various distributions, known for its customization and security features.
Android i...

Answered by AI

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Q5. Latest versions of the product

Ans.

The latest versions of the product are 3.0 for desktop and 2.5 for mobile.

Desktop version: 3.0
Mobile version: 2.5

Answered by AI

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Q6. Information about the company (process)

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Q7. Questions related to previous work experience

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Interview Preparation Tips

Round: HR Interview
Experience: The HR took me in a cabin, with my CV in her hand. She asked me these questions and a few others. I answered them and then she asked me to wait for the technical interview in the lobby.
Tips: Rehearse your answers well in advance. Look presentable and show confidence.

Round: Technical Interview
Experience: The Operations Manager conducted this interview. He asked the questions mentioned above and also asked my expectations from the company, financially and otherwise.
Tips: Prepare the technical part well and if you don't know, don't guess. Be honest.

Round: Test
Experience: Two assessments. Technical is all objective. Grammar assessment includes a few descriptive questions.
Tips: You can prepare in advance even though the questions are not very tough. Even the organisation is not very serious about these tests, so you can use your phone during the tests to find answers online.
Duration: 1 hour
Total Questions: 40

Round: Typing test
Experience: Typing test in which your typing speed must be 35 words per minute and you need to maintain accuracy of 90% or more. Test duration 2 minutes.
Tips: Practice before. Don't panic. Maintaining speed is easy, focus more on accuracy. They let you try a few times until you pass. So, not much to worry about.

Skills: Communication And Confidence, Product Sense, Patience, Stability

Skills evaluated in this interview

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 19 Aug 2020

I applied via Walk-in and was interviewed before Aug 2019. There were 6 interview rounds.

Interview Questionnaire

6 Questions

Q1. The asked questions were totally good but not in use on floor, I saw many of illiterate person who joined the with good references of manager and director mam. They were even not good with Hindi, they used...

Add your answer

Q2. Never go teleperformance

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Q3. Never try to make your career there, they will provide you 25000 CTC per month however you will get 16000 in hand including insentives.

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Q4. Try to make career with Genpact

Add your answer

Q5. Fuck of teleperformance

Add your answer

Q6. Totally bad services

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Interview Preparation Tips

Interview preparation tips for other job seekers - I don't want to share anything for the bullsit company

Technical Support Executive Interview Questions & Answers

Teleperformance

posted on 16 Mar 2021

I applied via Walk-in and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire

5 Questions

Q1. Introduction

Add your answer

Q2. About last day spend

Add your answer

Q3. Extempore on a given topic

Ans.

Importance of customer service in technical support

Customer service is crucial in technical support as it helps build trust and loyalty with customers
Good customer service can lead to positive reviews and referrals, which can benefit the company
Effective communication and problem-solving skills are essential in providing excellent customer service
Customer service should be personalized and tailored to the individual ne...

Answered by AI

Add your answer

Q4. About the process

Add your answer

Q5. Why teleperformance and BPO stream

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Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process is good and flexible and the HR will let you know about the areas which you have to work.

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 12 Apr 2020

I applied via Recruitment Consultant and was interviewed in Oct 2019. There were 5 interview rounds.

Interview Questionnaire

4 Questions

Q1. Why you left your last organisation ?

Ans.

I left my last organization to pursue new opportunities and further develop my skills.

Seeking new challenges and growth
Opportunity for career advancement
Desire to learn new technologies
Better work-life balance
Company restructuring or downsizing
Relocation or commute issues

Answered by AI

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Q2. Because of family emergency

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Q3. How long will you stay in this organisation ?

Ans.

I plan to stay in this organization for the long term, as I am committed to growing my career here.

I am looking for stability and growth opportunities in my career.
I believe in the company's mission and values, and want to contribute to its success.
I am excited about the potential to learn and develop new skills in this role.
I am open to taking on additional responsibilities and challenges as they arise.
I am committed ...

Answered by AI

Add your answer

Q4. As I am looking for a vertical growth, so will stay for long.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay positive and calm. Don't exaggerated things. Be simple and be yourself.

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 15 Feb 2022

I applied via Walk-in and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - HR

(3 Questions)

Q1. What are your salary expectations?

Add your answer

Q2. Share details of your previous job.

Add your answer

Q3. Tell me about yourself.

Add your answer

Round 2 - Technical

(1 Question)

Q1. Tell us about the company.

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Interviewer start a story and you continue it and finish it.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Language and confidence is the key.

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 29 Aug 2022

I applied via Naukri.com and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(1 Question)

Q1. Tell me about youself

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak with confidence. Don't do grametical mistakes

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 11 Mar 2022

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one

(2 Questions)

Q1. Tell something about yourself

Add your answer

Q2. So the basic reason of this question is to judge the command on any language

Add your answer

Round 2 - Aptitude Test

Interview Preparation Tips

Interview preparation tips for other job seekers - This one includes speaking skills and typing skills

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 27 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Basic Skills , Communication Skills

Add your answer

Round 3 - Technical

(1 Question)

Q1. Technical Skills computer related knowledge.

Add your answer

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 4 May 2023

Interview experience

Poor

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Approached by Company and was interviewed in Apr 2023. There was 1 interview round.

Round 1 - HR

(3 Questions)

Q1. Tell me about yourself

Ans.

I am a technical support executive with experience in troubleshooting software and hardware issues.

I have a degree in computer science and have worked in the IT industry for 5 years.
I am skilled in diagnosing and resolving technical problems for customers.
I have experience in providing remote support and working with a team to resolve complex issues.
I am a quick learner and stay up-to-date with the latest technology tr...

Answered by AI

Add your answer

Q2. Previous employment details and role

Ans.

I worked as a Technical Support Specialist at XYZ Corp for 2 years.

Provided technical support to customers via phone, email, and chat
Resolved hardware and software issues for both Windows and Mac systems
Assisted with network troubleshooting and configuration
Created and maintained knowledge base articles for common issues
Collaborated with other departments to resolve complex issues

Answered by AI

Add your answer

Q3. Salary discussion

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared

Professional Softec Interview FAQs

How many rounds are there in Professional Softec Technical Support Executive interview?

Professional Softec interview process usually has 2 rounds. The most common rounds in the Professional Softec interview process are Resume Shortlist and One-on-one Round.