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Professional Softec

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Professional Softec Technical Support Executive Interview Questions and Answers

Updated 14 Dec 2023

Professional Softec Technical Support Executive Interview Experiences

1 interview found

Technical Support Executive Interview Questions & Answers

Anonymous

posted on 14 Dec 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Job Fair and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Tax related ,gst ,tds computer etc

Add your answer

Top trending discussions

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Interview Tips & Stories

mrstorm

works at

Wipro

90 days notice period

"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"

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Interview questions from similar companies

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 18 Sep 2022

I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - HR

(2 Questions)

Q1. What do you think about the customer service industry?

Add your answer

Q2. What is a graphics card and what is the difference between integrated and dedicated graphics?

Ans.

A graphics card is a hardware component that processes and renders images, videos, and animations on a computer.

Integrated graphics are built into the CPU and share system memory, while dedicated graphics have their own memory and processing power.
Dedicated graphics are better for gaming and other graphics-intensive tasks.
Examples of graphics card manufacturers include Nvidia and AMD.

Answered by AI

Add your answer

Round 2 - Aptitude Test

Communication round where they test your skills by making you speak on a certain topic for 2 minutes.

Round 3 - Technical

(2 Questions)

Q1. What is a task manager and the multiple ways of opening it?

Ans.

Task Manager is a system utility that displays the processes and applications running on a computer.

Task Manager can be opened by pressing Ctrl+Shift+Esc
It can also be opened by right-clicking on the taskbar and selecting Task Manager
Another way to open it is by pressing Ctrl+Alt+Delete and selecting Task Manager
Task Manager can also be opened by searching for it in the Start menu or by typing 'taskmgr' in the Run dial

Answered by AI

Add your answer

Q2. Blue screen error and how to fix it

Ans.

Blue screen error is a system error that occurs due to hardware or software issues.

Check for any hardware issues such as faulty RAM or hard drive
Update or reinstall drivers
Run a virus scan
Perform a system restore
Check for any recent software or hardware changes
Contact technical support for further assistance

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just brush up your basics and be confident.

Skills evaluated in this interview

Technical Support Executive Interview Questions & Answers

Teleperformance

posted on 6 Dec 2022

I applied via Walk-in and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(1 Question)

Q1. Brief Introduction. Yesterday's Routine. What is customer support. After that the HR gives a general topic to speak on like: Child Labour, Covid Situation In India, Most Memorable Birthday etc.

Add your answer

Round 3 - Technical

(1 Question)

Q1. What are Ghost Files. What is Task Manager. What LAN and WLAN. What is BSOD. How to run Windows in Safe Mode.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always speak in English.
Don't use any MTI's
Don't Fummble.
Speak in a Neutral Accent.
Should have Thought Process.

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 10 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. Why do you want to join teleperformance?

Add your answer

Q2. Tell me something about women empowerment?

Add your answer

Round 3 - Aptitude Test

Versant test is conducted after hr round and then comes ops which is final

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and Don't show them your fears. Try to negotiate at extent with the hr.

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 22 Jan 2022

I applied via Walk-in and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Tell me something about yourself

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good. But hr here are sooo lazy

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 5 May 2017

I appeared for an interview before May 2016.

Interview Questionnaire

7 Questions

Q1. Tell me about yourself

Ans.

I am a technical support executive with experience in troubleshooting software and hardware issues.

Experienced in resolving customer queries and providing technical assistance
Proficient in diagnosing and troubleshooting software and hardware problems
Skilled in communicating complex technical concepts to non-technical users
Familiar with various operating systems and software applications
Ability to work under pressure an

Answered by AI

View 1 more answer

Q2. Why do you want to work here

Ans.

I want to work here because of the company's reputation, growth opportunities, and alignment with my skills and interests.

Company's reputation: I have heard great things about the company's commitment to customer satisfaction and quality service.
Growth opportunities: I am impressed by the company's focus on employee development and advancement.
Alignment with skills and interests: I have a passion for technical support ...

Answered by AI

Add your answer

Q3. Why did you leave your previous job

Ans.

Seeking better growth opportunities and a more challenging role.

Limited growth opportunities in previous job
Looking for a more challenging role to enhance skills
Seeking a company with better work culture and values
Relocated to a different city or country
Company downsizing or restructuring

Answered by AI

View 1 more answer

Q4. Difference between various operating systems.

Ans.

Operating systems differ in their user interface, functionality, and compatibility with hardware and software.

Windows is the most widely used OS, known for its user-friendly interface and compatibility with most software.
MacOS is known for its sleek design and compatibility with Apple hardware and software.
Linux is an open-source OS with various distributions, known for its customization and security features.
Android i...

Answered by AI

View 2 more answers

Q5. Latest versions of the product

Ans.

The latest versions of the product are 3.0 for desktop and 2.5 for mobile.

Desktop version: 3.0
Mobile version: 2.5

Answered by AI

Add your answer

Q6. Information about the company (process)

Add your answer

Q7. Questions related to previous work experience

Add your answer

Interview Preparation Tips

Round: HR Interview
Experience: The HR took me in a cabin, with my CV in her hand. She asked me these questions and a few others. I answered them and then she asked me to wait for the technical interview in the lobby.
Tips: Rehearse your answers well in advance. Look presentable and show confidence.

Round: Technical Interview
Experience: The Operations Manager conducted this interview. He asked the questions mentioned above and also asked my expectations from the company, financially and otherwise.
Tips: Prepare the technical part well and if you don't know, don't guess. Be honest.

Round: Test
Experience: Two assessments. Technical is all objective. Grammar assessment includes a few descriptive questions.
Tips: You can prepare in advance even though the questions are not very tough. Even the organisation is not very serious about these tests, so you can use your phone during the tests to find answers online.
Duration: 1 hour
Total Questions: 40

Round: Typing test
Experience: Typing test in which your typing speed must be 35 words per minute and you need to maintain accuracy of 90% or more. Test duration 2 minutes.
Tips: Practice before. Don't panic. Maintaining speed is easy, focus more on accuracy. They let you try a few times until you pass. So, not much to worry about.

Skills: Communication And Confidence, Product Sense, Patience, Stability

Skills evaluated in this interview

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 19 Aug 2020

I applied via Walk-in and was interviewed before Aug 2019. There were 6 interview rounds.

Interview Questionnaire

6 Questions

Q1. The asked questions were totally good but not in use on floor, I saw many of illiterate person who joined the with good references of manager and director mam. They were even not good with Hindi, they used...

Add your answer

Q2. Never go teleperformance

Add your answer

Q3. Never try to make your career there, they will provide you 25000 CTC per month however you will get 16000 in hand including insentives.

Add your answer

Q4. Try to make career with Genpact

Add your answer

Q5. Fuck of teleperformance

Add your answer

Q6. Totally bad services

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I don't want to share anything for the bullsit company

Technical Support Executive Interview Questions & Answers

Teleperformance

posted on 16 Mar 2021

I applied via Walk-in and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire

5 Questions

Q1. Introduction

Add your answer

Q2. About last day spend

Add your answer

Q3. Extempore on a given topic

Ans.

Importance of customer service in technical support

Customer service is crucial in technical support as it helps build trust and loyalty with customers
Good customer service can lead to positive reviews and referrals, which can benefit the company
Effective communication and problem-solving skills are essential in providing excellent customer service
Customer service should be personalized and tailored to the individual ne...

Answered by AI

Add your answer

Q4. About the process

Add your answer

Q5. Why teleperformance and BPO stream

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process is good and flexible and the HR will let you know about the areas which you have to work.

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 15 Feb 2022

I applied via Walk-in and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - HR

(3 Questions)

Q1. What are your salary expectations?

Add your answer

Q2. Share details of your previous job.

Add your answer

Q3. Tell me about yourself.

Add your answer

Round 2 - Technical

(1 Question)

Q1. Tell us about the company.

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Interviewer start a story and you continue it and finish it.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Language and confidence is the key.

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 12 Apr 2020

I applied via Recruitment Consultant and was interviewed in Oct 2019. There were 5 interview rounds.

Interview Questionnaire

4 Questions

Q1. Why you left your last organisation ?

Ans.

I left my last organization to pursue new opportunities and further develop my skills.

Seeking new challenges and growth
Opportunity for career advancement
Desire to learn new technologies
Better work-life balance
Company restructuring or downsizing
Relocation or commute issues

Answered by AI

View 1 more answer

Q2. Because of family emergency

Add your answer

Q3. How long will you stay in this organisation ?

Ans.

I plan to stay in this organization for the long term, as I am committed to growing my career here.

I am looking for stability and growth opportunities in my career.
I believe in the company's mission and values, and want to contribute to its success.
I am excited about the potential to learn and develop new skills in this role.
I am open to taking on additional responsibilities and challenges as they arise.
I am committed ...

Answered by AI

Add your answer

Q4. As I am looking for a vertical growth, so will stay for long.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay positive and calm. Don't exaggerated things. Be simple and be yourself.

Professional Softec Interview FAQs

How many rounds are there in Professional Softec Technical Support Executive interview?

Professional Softec interview process usually has 2 rounds. The most common rounds in the Professional Softec interview process are Resume Shortlist and One-on-one Round.