PowerSchool India Customer Service Associate Interview Questions and Answers

Q1. Normal introduction
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Q2. Tell me about ur self job profile responsibilities
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Q1. Basic questions
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Q2. Details about your day to day work
Ans. 
As a Senior Associate, my day to day work involves managing client relationships, overseeing project timelines, and providing strategic guidance.
• Managing client relationships by regularly communicating with clients to understand their needs and address any concerns

• Overseeing project timelines by creating and updating project plans, tracking progress, and ensuring deadlines are met

• Providing strategic guidance by analyzi...read more
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Situation based questions

Q1. Details on joining
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Q1. Tell me About self
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Q2. Provide previous best work
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Q1. Previous work related query
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Q1. About PW intro details
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Q1. Salary discussion and previous company details
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University share calculations and gst accounting entries

Q1. Prior work experience
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Q1. Had a very basic discussion with HR
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Coding test on data structures and algorithms

Asked to create teaching material on given topic

Q1. Technical discussion on the material + few coding problems
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Q1. Be prepared for real life situation questions related to Industry
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Case study provided for analysis and review

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced professional with a strong background in project management and team leadership.
• Over 8 years of experience in project management

• Proven track record of successfully leading cross-functional teams

• Strong communication and problem-solving skills

• Certified Project Management Professional (PMP)

• Previously managed a project that resulted in a 20% increase in efficiency
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Q1. Tell Me About Yourself?
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Q2. Why do you want to join PW?
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Q3. What was your salary at your previous job?
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Q4. Why did you leave your previous job?
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Q1. What do you know about EdTech?
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Q2. Role of Marketing activities for an organization?
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Marketing activities play a crucial role in promoting products/services, building brand awareness, attracting customers, and driving sales.
• Marketing activities help in creating brand awareness and visibility in the market.

• They assist in attracting potential customers and generating leads for the sales team.

• Marketing activities aid in promoting products/services and communicating their benefits to the target audience.

• Th...read more
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Q1. Why do you want to join PW?
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Q2. What defines you the best?
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Q3. Why should we hire you?
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