PowerSchool India Customer Service Associate Interview Questions and Answers

Q1. Basic questions
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Q2. Details about your day to day work
Ans. 
As a Senior Associate, my day to day work involves managing client relationships, overseeing project timelines, and providing strategic guidance.
• Managing client relationships by regularly communicating with clients to understand their needs and address any concerns

• Overseeing project timelines by creating and updating project plans, tracking progress, and ensuring deadlines are met

• Providing strategic guidance by analyzi...read more
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Situation based questions

Q1. Details on joining
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Q1. Normal introduction
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Q2. Tell me about ur self job profile responsibilities
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University share calculations and gst accounting entries

Q1. Prior work experience
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Q1. Be prepared for real life situation questions related to Industry
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Case study provided for analysis and review

Q1. Had a very basic discussion with HR
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Coding test on data structures and algorithms

Asked to create teaching material on given topic

Q1. Technical discussion on the material + few coding problems
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Q1. Tell me about yourself and past experiences
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Q2. Checking the details on how you worked on various projects and the approach you have on problem-solving
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Basic math questions on how you would solve

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced professional with a strong background in project management and team leadership.
• Over 8 years of experience in project management

• Proven track record of successfully leading cross-functional teams

• Strong communication and problem-solving skills

• Certified Project Management Professional (PMP)

• Previously managed a project that resulted in a 20% increase in efficiency
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Q1. How would you sell to the well established customer
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To sell to a well established customer, focus on building a strong relationship and providing personalized solutions.
• Research the customer's history and preferences

• Offer tailored solutions that meet their specific needs

• Provide excellent customer service and follow-up

• Build trust and rapport through regular communication

• Highlight the benefits and value of your product or service

• Offer incentives or loyalty programs to enc
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