Pinnacle Industries Associate Engineer Interview Questions and Answers

To close customer complaints, actively listen to their concerns, empathize with their frustrations, offer a solution or compensation, and follow up to ensure satisfaction.

• Listen attentively to the customer's complaint

• Empathize with their frustrations and acknowledge their feelings

• Offer a solution or compensation to resolve the issue

• Follow up with the customer to ensure their satisfaction

To resolve the issue, identify the root cause, develop a plan, and implement solutions.

• Identify the root cause of the issue

• Develop a plan to address the issue

• Implement solutions based on the plan

• Monitor and evaluate the effectiveness of the solutions

• Make necessary adjustments if needed

SAP is an enterprise resource planning software used for managing business operations and customer relations.

• SAP stands for Systems, Applications, and Products in Data Processing

• It is used by companies to manage their business operations such as finance, sales, procurement, and inventory management

• SAP also offers customer relationship management (CRM) software to manage interactions with customers

• It is widely used in i...read more

I use various Tcodes depending on the task at hand.

• For material master data maintenance, I use MM01, MM02, and MM03.

• For purchase order creation and maintenance, I use ME21N and ME22N.

• For inventory management, I use MIGO and MB51.

• For production planning, I use MD61 and MD04.

• For quality management, I use QA32 and QE51.

• For sales and distribution, I use VA01, VA02, and VA03.

To punch production in SAP, follow these steps:

• Create a production order in SAP

• Release the production order

• Confirm the production order

• Perform goods receipt for the production order

• Perform goods issue for the production order